HK Express Phone Numbers and Emails

Customer Service:

  • +8 522 180 2120
    Baggage Services
  • +8 522 180 2122
    Baggage Services
  • +8 523 702 7616
    Group Tickets
  • +8 523 191 6638
    Insurance
  • +8 523 951 7229
    WhatsApp
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HK Express Emails:

Business Sales
China, Hong Kong, Japan
Customer Service
Baggage Services, Charter Business Enquiry, Group Travel, Insurance
Legal
Media
customer.care@hkexpress.com
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HK Express Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • HK Express Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    54% phone 46% email
  • The best phone number to call HK Express is 85221802120. 58% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Thursday.

  • People call HK Express mainly because of request for information, refund, shipping and delivery.

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PissedConsumer Club

Contact Information

HK Express Website:

HK Express Help Center:

Corporate Office Address:

Hong Kong Express Airways Limited
33rd Floor, One Pacific Place, 88 Queensway
Hong Kong, Hong Kong 999077
Hong Kong

HK Express Rating Based on 4 Reviews

Rating details

1.2
more details
Customer service
Additional Fees
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is HK Express's Customer Service?

Maiah Khj
Maiah Khj
Feels Disappointed | Jan 23, 2024

I want to speak to someone and all I get is a WhatsApp number or phone numbers specific to baggage or group bookings. The WhatsApp function is automated and just sent me to the website which wasn't helpful. I have tried several times and still haven't been helped.

Read full quote
Nasser Eil
Nasser Eil
Feels Disappointed | Aug 30, 2023

We purchased airtickets in their website more than a week ago from hong kong to japan and paid but we have not received our tickets and reference number. We tried contacting the airline numerous times and no response

Read full quote

Summary of HK Express Customer Service Calls

67 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HK Express?

Request for Information Question:

  • “I need to add baggage check in for my ticket but I can't make it using manage my booking i need help to add baggage”
  • “Check in problem, my confirmation number is not start PNY”
  • Flight reschedule

Refund Question:

  • “Refund of ticket”

Cards Question:

  • “Credit card declines”

Return/ Replace Question:

  • “Change flight date”

Shipping and Delivery Question:

  • “Package tracking”

Other Question:

  • “55928200”
  • “Missed flight”
  • “Add-on Baggage Allowance”

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