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Contact Hive Home Customer Service

Hive Home Phone Numbers and Emails

Customer Service:

  • +44 333 202 9604
    British Gas Customers
  • +44 333 202 1054
    Electric Vehicle Charging
  • +44 745 802 9132
    WhatsApp
  • +44 333 202 9614

Headquarters:

  • +44 175 349 4000
    Centrica Hive Limited

Jobs/ Career:

  • +44 333 009 5838
Send Message

Hive Home Emails:

Complaints/ Feedback
Customer Service
Heat Pump Support, USA
Jobs/ Career
Legal
Privacy Inquiries
Is this your business?

How to Contact Hive Home?

author avatar
PissedConsumer Reporter
How to Contact Hive Home?

Hive Home provides several phone numbers you may need. To receive customer support regarding a certain purchased product, dial 0333-202-9614. If you are a British gas customer, call +44-333-202-9604. Regarding electric vehicle charging, contact the company at +44-333-202-1054. You can also send a message on WhatsApp by using the following Hive Home contact: +44-745-802-9132. Are you interested in joining the company team? Apply to the appropriate department at +44-333-009-5838. If you need to talk with the company head office representative about corporate-related matters, dial +44-175-349-4000.

To leave your complaint or feedback regarding using a certain company product, use the following Hive Home email: complaintsteam@hivehome.com. If you have privacy policy questions, ask them to the company data protection officer at privacy@centrica.com.

The Hive Home headquarters is located in the United Kingdom at the following address: Centrica Hive Limited Millstream, Maidenhead Road Windsor, Berkshire SL4 5GD, United Kingdom. This is the main office, where key departments are concentrated. You can visit it to discuss cooperation or other corporate-related matters with specialists face-to-face by using office equipment.

The company business hours vary depending on the format of communication. The Hive Home support phone line is available Monday through Friday from 9 a.m. to 7 p.m. GMT and from 9 a.m. to 5 p.m. GMT on Saturday. As for the Hive Home live chat option, it is available Monday through Friday from 9 a.m. to 5:45 p.m. GMT and from 9 a.m. to 4:45 p.m. GMT on Saturday.

Hive Home provides an opportunity to contact the company specialist via its official website. It is available on the “Contact us” page. To open it, follow “Contact us” in the “Support” block at the bottom menu. Click on the “Get support” in the lower-right corner. Type your question or inquiry in the appropriate field of the Hive Home chat window, and click on “Enter” to send your message to the virtual assistant.

Hive Home Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    62% phone 38% email
  • The best phone number to call Hive Home is 443332029604. 83% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Saturday.

  • People call Hive Home mainly because of product/ service, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Hive Home Website:

Hive Home Help Center:

Corporate Office Address:

Centrica Hive Limited
Millstream, Maidenhead Road
Windsor, Berkshire SL4 5GD
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 7:00pm

Saturday: 9:00am - 5:00pm


Other Location:

Centrica Hive US, Inc.

12 Greenway Plaza, Ste 250

Houston TX 77046

More contact details

Hive Home Rating Based on 6 Reviews

Rating details

2.7
more details
Customer service
Value for money
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

Summary of Hive Home Customer Service Calls

41 TOTAL
CALLS
00:00 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hive Home?

Product/ Service Question:

  • “Hive is not working”
  • “Not working”
  • “Hive not working”

Account Question:

  • “I’ve blocked my system”
  • “Hive log in prob”
  • “My account”

Payments and Charges Question:

  • “Repayment nhi ho rha hai”
  • “Payment not completed”
  • “Charger install”

Request for Information Question:

  • “Broadband failure so need to know how I can override the thermostat and put on heating mainly”
  • “Tech support”

Return/ Replace Question:

  • “Needs to change the account password unfortunately it’s in my wife’s password, but she’s been diagnosed with Alzheimer’s so I need to transfer it to Me her husband”

Shipping and Delivery Question:

  • “Awaiting delivery”

Website/ Application Question:

  • “App not working on my phone”

Other Question:

  • “Reload camera footage”
  • “Issue with app”
  • “Fault”

Compare Hive Home Customer Service To

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