Contact HGS Customer Service

The primary HGS email address for written communication is talk2us@teamhgs.com. This address is suitable for general queries, application follow-ups, and site feedback. For media inquiries, please use the following email address: hgs_social@teamhgs.com. If you have legal-related matters, direct your questions to dpo@teamhgs.co.uk. In the message, be sure to add a brief description of your matter. Also, be sure to include a clear subject line. All this information is necessary for the customer care manager to process your application quickly.

All significant functions are managed in the HGS headquarters at P.O. Box 20102, Charlottetown RPO, Sherwood, PE C1A 9E3, Canada. If you need to send official letters, documents, or other correspondence, use the following postal HGS address: FAO: DPO 266-270 Gunnersbury Avenue, Chiswick, London W4 5QB, United Kingdom. Before sealing the envelope, check that all the necessary data is indicated correctly.

The company does not share exact information on when the HGS customer service team is available for assistance. However, you can obtain the precise schedule from the support manager by emailing or using other written communication channels. Regarding written support, this option is available at any time convenient for you. In this case, be ready to wait for a response within 24–48 hours.

The HGS website provides several convenient options for online assistance. If you wish to send your questions or inquiries directly to the dedicated specialist, click on the email address hyperlink in the bottom menu. To chat with the support manager via social media, click the social media icon in the bottom menu to access the relevant platform and send a message there.