Hertz - Employee Lied about fees, said there were none.

123 of 534 Hertz reviews

Arrived for car rental in Omaha NE at Hertz.At the last minute, I added my wife as an additional driver.

Before completing the process, I asked the attending Employee if there was an additional fee. He said "NO", then pointed to the attached document by drawing arrows and circles to the zero amount owed in the Total Estimated Charge area. The attending Employee deliberately lied to me, then distracted me, by pointing to and requiring my signature on the rental documents.

Later I had this unauthorized charge of $83.62 on my credit card statement.I spoke with Hertz to have it resolved, Company would not re-track fee.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Diversity of Products or Services
Additional Services
Customer service
Discounts and Special Offers
Price Affordability

  • What I liked
    • Quickness of check-in-quality of vehicles
  • What I disliked
    • Vehicle dirty
    • Bill overcharge
    • Employee lied re fees

Reason of review:
lied to!!!!!
Preferred solution:
Full refund
Monetary loss:
Product or service
Hertz Car Rental
Review category
review #731455

Author wants to be contacted by the company. Learn more

Had an experience with Hertz? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
123 of 534 Hertz reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Hertz.
Filing a new complaint about