$83 charged for extra days, which Hertz failed to explain

38 of 534 Hertz reviews

Update added by user Sep 18, 2016

Thanks Hertz! I got my refund back. However I think courtesy and customer handling need to be improved in Hertz.

Original review posted by user Sep 17, 2016

Complain in details below

1.Rented a car with prepaid option for 3 days at the rate of $33. Paid $99 upfront when booking a car.

2.Rented period was from 09/02 9:25 am to 09/05 09:25. This is total 3 days. However I returned the car on 09/04 at 18:45 PM. Means 15 hours early.

3.I took LIABILITY INS. SUPPLEMENT + UNINSURED MOTORIST PROTECTION. For 3 days it was total $62.82($41.85+$20.97)

4. LICENSE & TAX REIMBURSEMENT + Tax = $16.50 for 3 days

5. So I should have been charged finally $79.32 when I returned the car $62.82 + $16.50.

6. However I have been charged $162.32 finally. Means $83 extra. Reason given in my receipt that extra days.

But where is extra days. Instead of 09/05 I returned the car on 09/04 then how come it can be extra days.

7. Hertz center failed to explained me that why I have been charged extra. They are still saying extra days and abused me badly.

I am ready to provide receipt.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reliability
Insurance Quality
Additional Services
Price Affordability
Discounts and Special Offers
Location
Additional Fees
Website
Diversity of Products or Services
Customer service
Product or Service Quality
Billing Practices
Value for money
More

  • What I liked
      No items
  • What I disliked
    • Poor customer service
    • No such thing as a call back or any customer service whatsoever
    • Awful customer service
    • Attitude

Reason of review:
Poor customer service
Preferred solution:
Full refund of $83 + compensation + Apologies from Hertz center. I was charged extra but no one helped me promptly. I never had bad experience from Enterprize.
Monetary loss:
$83
Product or service
Hertz Sentra Car Rental Sentra 1 8 7Klg107
Review category
Rentals
review #920691

Author wants to be contacted by the company. Learn more

Had an experience with Hertz? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
38 of 534 Hertz reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Hertz.
Filing a new complaint about
×