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Updated by user Mar 10, 2022

They aren’t looking out for the customers best interest.

Original review posted by user Mar 10, 2022

PLEASE READ BEFORE GOING THROUGH HERTZ!

Hertz Rental Car is an unprofessional business altogether for several reasons. When my car was totaled by another driver, their insurance company covered the rental car cost for 18 days.

My new car wasn't ready until the following Monday. I called to renew my rental yet an employee said that the insurance company was covering it for 20 day and there was nothing to worry about. This was lie. I was charged for three days instead of two making the total 227 dollars.

Not only was I over charged yet their incompetent tendencies continued yo shine.

On Monday the 28th, I returned my rental car and George the very rude, condescending, manager who easily gets confused and doesnt listen said that my funds were released that following day. This Monday I checked my bank account and there wasnt a statement clarifying that the funds had been released. I called Hertz and was immediately transferred George Bla-bla. George said his documentation shows that the hold had been lifted.

I asked if he could email me a copy of this statement as proof. He aggressively yelled No into my ear. I hung up and called my bank. I had enough of their unprofessionalism now.

I then called my bank and it turned out that Hertz had never held $250 dollars from my bank account in the first place. So either they are stealing my hold or their just too incompetent to operate a business professionally.

User's recommendation: Don’t rent from Hertz Help them to go out of business.

Preferred solution: Idk.

Hertz Car Sales Pros: No pros.

Hertz Car Sales Cons: 100 con.

Location: Murphy, North Carolina

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