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Contact Hero Forge Customer Service

Hero Forge Phone Numbers and Emails

Customer Service Number:

  • (510) 633-3371
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How to Contact Hero Forge?

Most Popular Number:

(510) 633-3371
Total calls: 34 Last call: May 18, 2025
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PissedConsumer Reporter

If you are searching for the phone number to contact Hero Forge customer service, then the right answer is that Hero Forge phone number is 510-633-3371. You can use this number to call Hero Forge support department and get assistance with any questions, problems or grievances that you may have concerning their goods and services. Make sure to gather additional information, like your full name, a short description of the problem and anything else that may be useful, to ensure their fast response.

Hero Forge has a rich list of options to contact their customer support, but the most effective one is surely email. To get help with an order, to ask a question about a product or to get information about their services you can use the Hero Forge contact support@heroforge.com. This email address is also the best to contact the support service of Hero Forge and get all your questions solved in the shortest time possible whether you are a new or existing customer.

Hero Forge's contact hours are designed to provide convenience and flexibility for our customers. Their usual business hours are Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET). They also offer extended hours on Tuesdays, Thursdays, and Fridays from 9:00 AM to 8:00 PM ET, and Saturdays from 10:00 AM to 4:00 PM ET. On Sundays and holidays, they are closed. If you have any questions or concerns outside of these hours, please feel free to leave a message and they will respond as soon as possible. They look forward to serving you.

To contact them via the Hero Forge website, just click on the ‘Support’ tab located at the top of the page. After that, you will be redirected to their Support Portal and you are required to fill out your name, your email, and a detailed description of the problem or query you are having. You can also use their Knowledge Base to find a solution to a particular problem or have a live chat with the Hero Forge support representative if one is online.

Hero Forge Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Hero Forge is 5106333371.

  • The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 10 seconds.

  • People call Hero Forge mainly because of request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Hero Forge Website:

Hero Forge Help Center:

Corporate Office Address:

Sky Castle Studios LLC
Box 7 2701 Ocean Park Blvd. Suite 251
Santa Monica, California 90405
United States

Hero Forge Rating Based on 3 Reviews

Rating details

3.5
more details
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

How Good is Hero Forge's Customer Service?

Claron Vhd
Claron Vhd
Feels Disappointed | Dec 05, 2024

What customer service? They don't exist

Read full quote
Shaquia Nuu
Shaquia Nuu
Feels Neutral | Sep 27, 2024

Item broke in shipping so I was asking what glue is best to fix and one of my miniatures is not what I ordered.

Read full quote

Summary of Hero Forge Customer Service Calls

34 TOTAL
CALLS
00:10 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hero Forge?

Shipping and Delivery Question:

  • “Wrong shipping”
  • “Delivery not received”
  • “Didnt get my mini got a empty box”

Request for Information Question:

  • “Question regarding a order”
  • “I have questions if you are willing to donate to a church”
  • “How do I use your company”

Payments and Charges Question:

  • “Won't accept payment”
  • “Charged more than my order summary”

Product/ Service Question:

  • “Broken figure”

Account Question:

  • “Locked out of account”

Website/ Application Question:

  • “Downloaded a 3D model”

Other Question:

  • “Oder”
  • “Order 5439428”
  • “I can't make the figure I want”

Compare Hero Forge Customer Service To

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