Heritage Home Group - Heritage Customer Service

2 of 2 Heritage Home Group reviews

If you are thinking of buy a Heritage piece of furniture I would think twice. After owning this couch for less than 2 years the material continues to fall off and crack. The Company's response was "Due to the widely variable in-home use experiences once furniture has been accepted into a home, it is very difficult to determine the cause of the issues".

This is clearly a manufacture defect, and have found out that Heritage/Lane has had problems with this material in the past, but they continue to be unresponsive in correcting this issue.

I have never dealt with a Company that's customer service is as poor as Heritage.

This review is a subjective opinion of a user.
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Value for money
Product or Service Quality
Reliability
Staff
Price Affordability
Website
Exchange, Refund and Cancellation Policy
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Customer service
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  • What I liked
      No items
  • What I disliked
    • Customer service and quality of product

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$1800
Product or service
Heritage Couch
Review category
Furniture and Decor
review #895345 by

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2 of 2 Heritage Home Group reviews
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