Eastgate, Washington
0 comments
100% full Not resolved

If you are thinking of buy a Heritage piece of furniture I would think twice. After owning this couch for less than 2 years the material continues to fall off and crack. The Company's response was "Due to the widely variable in-home use experiences once furniture has been accepted into a home, it is very difficult to determine the cause of the issues".

This is clearly a manufacture defect, and have found out that Heritage/Lane has had problems with this material in the past, but they continue to be unresponsive in correcting this issue.

I have never dealt with a Company that's customer service is as poor as Heritage.

Review about: Heritage Couch.

I didn't like: Customer service and quality of product.

Review #895345 is a subjective opinion of a user.

1.6
Product or Service Quality
Website
Diversity of Products or Services
Value for money
Reliability
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Staff
PRODUCT OR SERVICE Sofa
Reason of Review / Monetary Loss Bad quality / $1800
Preferred solution Let the company propose a solution

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