HEB Phone Numbers and Emails

Toll-Free Number:

  • (855) 803-0611
Send Message

Customer Service:

  • (800) 432-3113
    In-Store Help
  • (210) 938-8357
    In-Store Help (San Antonio, TX)
  • (210) 938-9836
    Supplier Help Desk

Headquarters:

  • (210) 938-8000

Legal:

  • (210) 938-4907
  • (866) 432-4318

HEB Emails:

Customer Service
Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

HEB Website:

HEB Help Center:

Corporate Office Address:

H‑E‑B, LP
646 S Flores St.
San Antonio, Texas 78204
United States

Other Info (opening hours):

Office Hours:

Monday - Friday: 8:00AM-8:00PM

Saturday - Sunday: 10:00AM-7:00PM


Mailing Address:

H-E-B

Attention: Customer Relations Department

P.O. Box 839999

San Antonio, TX 78283-3999

More contact details

HEB Rating Based on 314 Reviews

Rating details

2.8
more details
Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

How Good is HEB's Customer Service?

Tiphani Wdb
Tiphani Wdb
Feels Disappointed | Jul 19, 2023

Was never contacted as promised

Read full quote
Kelly Amr
Kelly Amr
Feels Disappointed | May 16, 2023

NO CUSTOMER SERVICE AT ALL CAN'T TALK TO A HUMAN BEING AND PHONE NUMBER IS USELESS

Read full quote

Summary of HEB Customer Service Calls

233 TOTAL
CALLS
04:29 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HEB?

Request for Information Question:

  • “Find out about my credit card”
  • “About my famous recipes”
  • “Employee concern”

Product/ Service Question:

  • “Took money off my food stamp card and didn't put it back charged me twice”
  • “Defected products”
  • “H‑E‑B product”

Shipping and Delivery Question:

  • “Have not received my credit card”
  • “Still have not received my card”
  • “Delivery issue”

Account Question:

  • “Accounts receivables”
  • “Open a account”
  • “Cannot log on to curbside pickup?”

Cards Question:

  • “I have not HEB card”
  • “Gift card stolen”
  • “I applied for a card. You sent me an email notice that there is a delay in activating my acct. please specify the problem”

Employment Question:

  • “W2”
  • “W2 form”
  • “Need pay check stubs”

Payments and Charges Question:

  • “Payment error”
  • “Make a payment”
  • “Billing”

Activation/ Cancellation Question:

  • “Can't activate card”
  • “Cancels reported fraud claim”
  • “Regisyration renewal”

Website/ Application Question:

  • “Trouble with website”
  • “Trying to figure out why I have no response on my application”
  • “App”

Staff Question:

  • “Manager was rude and acted like I was trying to pull one over themMade a call to the main office & was told would look into it & get back with me.still waiting for a call back? Was never given a reason for the denial just refusal.”
  • “Customer service”
  • “Complain about the manager”

Refund Question:

  • “Refund”

Return/ Replace Question:

  • “Changing payment”

Other Question:

  • “We want to become your supplier”
  • “Accused of stealing”
  • “Dissatisfaction of marketing”

About

Related Companies

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Summary

The story of H-E-B began 100 years ago in a tiny family shop in Kerrville. Today H-E-B serves families all over Texas and Mexico with over 300 stores and 56,000 employees. 1940s - H-E-B opened its first air-conditioned stores and began stocking frozen foods. Exclusive brand names also appeared, including Village Park, Park Manor and others. Among the services of the company are H-E-B Credit Card, Defensive Driving, HEB Insurance, H-E-B Wireless, Pet Insurance, Business Center and In-Store Bank. H-E-B Pharmacy means easy drop-off, easy pick-up, quick transfers from any H-E-B location, easy refills, online or by phone 24/7, experienced, caring pharmacy team, thousands of insurance plans accepted, including Workers Compensation. The company can be contacted at P.O. Box 839999 San Antonio, TX 78283-3999.

HEB reviews and complaints

HEB is ranked 58 out of 536 in Supermarkets and Malls category

Area Served

USA

Payment Methods

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