Contact HEB Customer Service
HEB Phone Numbers and Emails
Toll-Free Number:
-
(855) 803-0611
Customer Service:
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(800) 432-3113In-Store Help
-
(210) 938-8357In-Store Help (San Antonio, TX)
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(210) 938-9836Supplier Help Desk
HEB Emails:
Contact Information
HEB Website:
HEB Help Center:
Corporate Office Address:
Other Info (opening hours):
Office Hours:
Monday - Friday: 8:00AM-8:00PM
Saturday - Sunday: 10:00AM-7:00PM
Mailing Address:
H-E-B
Attention: Customer Relations Department
P.O. Box 839999
San Antonio, TX 78283-3999
How Good is HEB's Customer Service?
Summary of HEB Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HEB?
Request for Information Question:
- “Find out about my credit card”
- “About my famous recipes”
- “Employee concern”
Product/ Service Question:
- “Took money off my food stamp card and didn't put it back charged me twice”
- “Defected products”
- “H‑E‑B product”
Shipping and Delivery Question:
- “Have not received my credit card”
- “Still have not received my card”
- “Delivery issue”
Account Question:
- “Accounts receivables”
- “Open a account”
- “Cannot log on to curbside pickup?”
Cards Question:
- “I have not HEB card”
- “Gift card stolen”
- “I applied for a card. You sent me an email notice that there is a delay in activating my acct. please specify the problem”
Employment Question:
- “W2”
- “W2 form”
- “Need pay check stubs”
Payments and Charges Question:
- “Payment error”
- “Make a payment”
- “Billing”
Activation/ Cancellation Question:
- “Can't activate card”
- “Cancels reported fraud claim”
- “Regisyration renewal”
Website/ Application Question:
- “Trouble with website”
- “Trying to figure out why I have no response on my application”
- “App”
Staff Question:
- “Manager was rude and acted like I was trying to pull one over themMade a call to the main office & was told would look into it & get back with me.still waiting for a call back? Was never given a reason for the denial just refusal.”
- “Customer service”
- “Complain about the manager”
Refund Question:
- “Refund”
Return/ Replace Question:
- “Changing payment”
Other Question:
- “We want to become your supplier”
- “Accused of stealing”
- “Dissatisfaction of marketing”
About
,
The story of H-E-B began 100 years ago in a tiny family shop in Kerrville. Today H-E-B serves families all over Texas and Mexico with over 300 stores and 56,000 employees. 1940s - H-E-B opened its first air-conditioned stores and began stocking frozen foods. Exclusive brand names also appeared, including Village Park, Park Manor and others. Among the services of the company are H-E-B Credit Card, Defensive Driving, HEB Insurance, H-E-B Wireless, Pet Insurance, Business Center and In-Store Bank. H-E-B Pharmacy means easy drop-off, easy pick-up, quick transfers from any H-E-B location, easy refills, online or by phone 24/7, experienced, caring pharmacy team, thousands of insurance plans accepted, including Workers Compensation. The company can be contacted at P.O. Box 839999 San Antonio, TX 78283-3999.
HEB is ranked 58 out of 536 in Supermarkets and Malls category
USA
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