Customers requesting Her Interactive's assistance with an urgent query or concern can use the toll-free number (866) 585-3251 to contact its agents. The company has also published a user support helpline (952) 908-4150 for assistance with game installation, technical support, order inquiries, and refunds. Clients can also use the Her Interactive phone number for help with product access, downloads, returns, exchanges, billing, and payment issues.
Clients can email Her Interactive support via one of the following two addresses. To contact the customer care team for a general issue or inquiry, write to herinteractive.en.cs@digitalriver.com. Users can also relay technical concerns via the Her Interactive contact email techsupport@herinteractive.com, and the agent will address those within a few hours or days.
Customers who are not satisfied with their online consultation experience can contact the Her Interactive headquarters directly at P.O. Box 1092, Renton, Washington 98057, United States. Generally, an in-person consultation is recommended for a detailed discussion with the agent to seek quick and effective solutions to the problem. However, those who find it inconvenient can send a letter to the Her Interactive address for effective assistance.
Her Interactive's help is available from Monday to Friday, 8:00 AM to 5:00 PM Pacific Time. On weekends, not only are the company offices closed, but the agents are also unavailable to respond to online requests. Therefore, clients sharing their queries and concerns during that time can expect a response on the next working day.
The only option to consult the customer care team directly via the Her Interactive website is to click the social media links for the company's Facebook, Instagram, YouTube, and Pinterest. Some of these platforms offer direct messaging features to connect users with the company agents for information and assistance. Clients who are inactive on social media can simply access the FAQs, self-help resources, troubleshooting guides, and downloadable content for assistance.
