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Contact Heavy Customer Service

How to Reach a Person at Heavy

Verified Contact Information

Legal:

  • 1-646-502-7475
    Copyright Infringement Inquiries
Send Message

Customer Service:

it@heavy.com

Legal:

copyright@heavy.com
Copyright Infringement Inquiries
info@adthrive.com
Privacy Inquiries

Media:

heavy-adops@b2adops.com
Advertising Inquiries
allison.furbish@heavy.com
Copy Editor
michelle.oyola@heavy.com
Editor
aaron@heavy.com
Editor in Chief
lauren@heavy.com
Entertainment Editor
ben@heavy.com
Managing Editor
tom.cleary@heavy.com
News Editor
tips@heavy.com
Tips
bobby.bernstein@heavy.com
Commerce Editor
jeff.smith@heavy.com
Sports Editor

Heavy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Heavy Phone Number
1 (646) 502-7475
Most Popular Heavy Email Address
it@heavy.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
95% phone, 5% email
Common Reasons for Contact
Return/ replace, payments and charges
View full overview
PissedConsumer Club

Contact Information

Heavy Website:

Heavy Help Center:

Corporate Office Address:

Heavy, Inc.
330 West 38th Street #1002
New York, New York 10018
United States

Why Customers Call Heavy?

Top Reasons of Customers Calls

  • Return/ Replace 40%
  • Shipping and Delivery 20%
  • Customer Inquiries & Issues 20%
  • Payments and Charges 7%
  • Account 7%
  • Request for Information 7%

Return/ Replace

40%
  • "Return headphones"
  • "Waiting for return label and getting no response"
  • "I need to change my shipping adress. I didnt realize that I hadn't updated my info. is there anyway I change it before the package ships."

Shipping and Delivery

20%
  • "Did not receive headphones"
  • "Have not received order and sent email a week ago. No response."
  • "Have not received my headphones yet"

Customer Inquiries & Issues

20%
  • "Ear buds don't go on pair mode"
  • "Case won't open"
  • "Car accident"

Payments and Charges

7%
  • "Right ear bud keeps cutting in and out..I cleaned them and they are fully charged disconnected them and re paired then still compromised"

Account

7%
  • "Subscription"

Request for Information

7%
  • "I believe my earbud speaker is blown"

Compare Heavy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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