Contact Heartland Credit Union Customer Service

If you prefer to write your concerns, you can use one of the Heartland Credit Union email addresses. For general information, email info@hcu.coop. E-branch concerns can be sent to ebranch@hcu.coop. Media-related issues can be emailed to hcumarketing@hcu.coop. You can expect a response within 2 to 3 days. For urgent matters, please call customer service for immediate action.

Heartland Credit Union headquarters are at Heartland Credit Union, 900 E 23rd Ave, Hutchinson, Kansas 67502, United States. This is also the corporate office address. You can book an appointment with a senior representative if you have unresolved issues. The meeting will take place at headquarters or any of the other locations. If you can't visit any offices, please send a detailed letter to their headquarters. Its street address is also the mailing address. The other locations include drive-throughs and ATMs. Consult the website to find the location nearest to you.

Heartland Credit Union's operational hours are Monday through Friday from 8:00 AM to 5:30 PM and Saturday from 8:00 AM until noon. The live chat hours are Monday through Friday, from 8:00 AM to 5:00 PM. Outside these hours, you can still text HCU, and you will receive a response as soon as possible during business hours. You can also send an email at any time.

You can contact HCU online via the Heartland Credit Union website. Go to the site and click on "Contact." To start a live chat, click the chat icon in the lower-right corner of the screen. You will also find email addresses on the website. Alternatively, you can download the app on Android or iOS.