Contact Health Alliance Plan Customer Service

You can use the Health and Alliance Plan email system if you prefer emails as a communication tool. Customer service reads all the emails, and you can expect a response within 2 to 3 working days. Because this is a slow system, please call customer service for urgent issues and don’t send an email. The email address is msweb1@hap.org. For job and career opportunities, send your email to hap_direct@hap.org. The dedicated media email address is social@hap.org.

If you want to send a detailed letter about your concerns to the company, you can do so. The Health Alliance Plan mailing address is the corporate office's street address. The corporate office is located at Health Alliance Plan, 2850 W. Grand Blvd., Detroit, Michigan 48202, United States. Other office locations include Flint lobby customer service at 2050 S. Linden Rd., Flint, MI 48532, and Troy lobby customer service at 1414 E. Maple, Troy, MI 48083.

The Health Alliance Plan website is part of customer service, and you can find contact information such as office addresses, email addresses, and telephone numbers on the site. To access the information, go to the website and click on “Contact Us.” Follow the prompts and select one of the three options on your screen: individual plans, group plans, or Medicare.