Markham, Ontario
1 comment
Not resolved

We found this company through homestars.com and after meeting with the

president Tony Hellman, decided that based on what we had seen we

would use him to replace the flooring in our condo. In July 2008 we

signed a contract for 1100sqft of Jatoba milled in Quebec for

approximately $7.25/sqft. A day or two before our floor was supposed

to be installed Tony Hellman informed us that the wood we put a $7,350

deposit on in July (it was now the end of September) was sold to

another customer, but not to worry he secured a much better product

for us. Hesitantly we agreed to this new wood.

Tony Hellman installed Continental Designs Cumaru, which according to

many other flooring experts (and Tony's installer) is a Chinese

product. He purchased this wood from his "supplier" Brampton

Hardwood, for less than half of what he charged us and has confirmed

that he provided us with 25 boxes (there are 32.7sqft per box - you do

the math - we paid for 1,100 sqft of wood). We have recently had our

condo remeasured and confirmed that with waste there should have been

about 864sqft (so slightly more that what Tony delivered but we have

also decided to add hardwood to our powder room).

Neither Tony Hellman nor his supplier, Brampton Hardwood will provide

information on the milling location of this wood. The wood is milky

and has cracked in over 25% of the areas. Recently Tony arranged for

an "independent flooring inspector" to inspect the wood. Rick the

inspector from St. Lawrence did humidity tests and found our humidity

to be perfect. He informed my husband during the visit that the floor

should not be cracking and that the finish should not be milky as it

is. We have never received a formal copy of the inspection but Joe

Reis from Brampton Hardwood informed me over the phone that the

inspection reported nothing out of the ordinary.

We have started a blog to document our troubles with HDB Interiors and

Brampton Hardwood and the issues of using homestars.com to find a

reliable contractor.

Visit www.hdbsucks for our story.

Review about: Hardwood Flooring.

Review #169970 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / Not specified
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