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Contact HBC Customer Service

HBC Phone Numbers and Emails

Toll-Free Number:

  • (800) 521-2364
    Hudson’s Bay
Call customer service
Send Message

Customer Service:

  • (877) 551-7257
    Saks Fifth Avenue
  • (866) 601-5105
    Saks Fifth Avenue Off 5th

Headquarters:

  • +1 905 792 4400

HBC Emails:

Legal
Privacy Inquiries
Media
Advertising Inquiries
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HBC Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call HBC is 8005212364. 71% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Thursday.

  • People call HBC mainly because of product/ service, staff and employment.

View full overview ›

How to Contact HBC Customer Service?

Most Popular Number:

(800) 521-2364
Hudson’s Bay
Total calls: 37 Last call: Nov 26, 2024

HBC phone number for general customer support is 800-521-2364. This is the line for Hudson’s Bay support. Saks Fifth Avenue customer care can be reached at 877-551-7257. To get in touch with the Saks Fifth Avenue Off 5th, please call 866-601-5105. If you need to contact the headquarters directly, dial +1-905-792-4400.
The best day for calling the company is Thursday as the wait time on this day of the week is the shortest while Tuesdays are the busiest days.

HBC email address for Saks Fifth Avenue support is service@saks.com. To contact the Hudson’s Bay team, send your email to customer.service@hbc.com. To contact Saks OFF 5TH, drop an email at service@off5th.com. If you have some advertising inquiries and would like to learn more about advertising options, send your email to advertising@hbc.com. For all press inquiries, send your email to press@hbc.com.
If you have privacy inquiries and would like to contact the legal department, send your email to privacy@hbc.com.

The company is headquartered in Brampton, Canada. HBC address is 8925 Torbram Road,
Brampton, Ontario L6T 4G1, Canada. Along with its Canadian head office, the company has a second headquarters located in New York. The address for the NY office is 225 Liberty Street, New York, New York 10281.
If you need to contact the company via regular mail, you can send your correspondence to one of these addresses.

The company operates Monday through Friday during normal business hours. Certainly, the hours may vary during the holiday season. To get a better understanding about the company's working schedule during the holidays, please contact HBC customer support.

PissedConsumer Club

Contact Information

HBC Website:

HBC Help Center:

Corporate Office Address:

Hudson’s Bay Company
8925 Torbram Road
Brampton, Ontario L6T 4G1
Canada

HBC Rating Based on 8 Reviews

Rating details

1.6
more details
Delivery Service
Customer service
Website
Diversity of Products or Services

Rating stats

Rating trend

Summary of HBC Customer Service Calls

52 TOTAL
CALLS
00:00 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HBC?

Product/ Service Question:

  • “Tax slip complaint”
  • “Internet out and phone services down”
  • “TV stuck on Channel 2”

Request for Information Question:

  • “Salon inquiry”
  • “Who do I contact to file disability”
  • “Complaining about an order which costumer service has not helped”

Employment Question:

  • “Verify job”
  • “I am looking job in HBC as a knit merchandiser”
  • “Payroll”

Staff Question:

  • “Internet out and phone services down”
  • “Cust service”
  • “Bad customer service at store tight now”

Shipping and Delivery Question:

  • “Delivery”
  • “Didnt receive my parcel”
  • “Received another customer's parcel”

Activation/ Cancellation Question:

  • “Cancel online order”
  • “Cancel my visa”

Account Question:

  • “Rewards password”

Payments and Charges Question:

  • “I have to speake with someone regarding my order I did receive one order 2 nd one I didn't but I am getting charged”

Return/ Replace Question:

  • “Return”

Cards Question:

  • “A problem with statement/ Visa card .Saks is taking on from my card for no reason”

Other Question:

  • “Interview”
  • “Spa”
  • “No bodies aserung phones at stant vatell mall y”

Compare HBC Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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