Chelmsford, Massachusetts
100% full Not resolved

I purchased 4/4/2016 a $540 Hayward pool filter from Amazon and installed it a week ago.Installed it without opening it up to make sure the filtering elements were inside.

Related: Hayward Pool Products - Pathetic Excuse for a Pool Equipment Company

Guess what they weren't. Julio from Hayward customer service to me today, 4/23/2016 that the filtering elements are not covered under the warranty and I'd have to go to Amazon as Hayward would not help me. He indicated someone at Amazon must have removed the element and sent it to another customer.

Unless Amazon has a supply of the heavy duty Hayward boxes I can not believe anyone opened the package as it was sealed as original from what I could tell

WOW!!Every package I open says contact manufacturer do not take it back to the retailer.

Review about: Model De3620.

I didn't like: Bad service, Defective equpment.

Review #852956 is a subjective opinion of a user.

Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Product or Service Quality
Price Affordability
Value for money
Reason of Review / Monetary Loss Poor customer service / $740
Preferred solution Let the company propose a solution

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