Skip to content
  • Login

Contact Hays Travel Customer Service

Hays Travel Phone Numbers and Emails

Customer Service:

  • +44 333 033 6890
    Customer Relations Department
  • +44 333 033 9985

Sales/ Reservations:

  • +44 800 408 4048
Send Message

Hays Travel Emails:

Customer Service
Legal
Technical Support
Is this your business?

How to Contact Hays Travel Customer Service?

How to Contact Hays Travel Customer Service?

The Hays Travel customer service is available at the following number: 0333-033-9985. Dial it to make an inquiry about an existing booking or to pay the balance of your holiday. If you want to book your holiday, call the travel experts on 0800-408-4048. Special assistance at UK and resort airports for less mobile customers is available at the following Hays Travel contact: 0800-408-4229. All lines are open during the following business hours: Monday through Friday from 9:15 a.m. to 5:30 p.m. GMT+1 and from 9 a.m. to 5:30 p.m. GMT+1 on Saturday.

If you need support from the Hays Travel customer service, send a letter to customer.services@hays-travel.co.uk. Have questions regarding the Safeguarding Policy? Use the following company contact: safeguarding@haystravel.co.uk. To receive quick answers, describe your questions or requests in the body of the letter in detail.

You can reach the Hays Travel headquarters office at the following address: Hays Travel Ltd Gilbridge House, Keel Square, High Street West Sunderland, Sunderland SR1 3HA United Kingdom. If you are not familiar with the area where the head office is located, plot the route from your home to the headquarters on the map. To go to it, click on the “Get directions” hyperlink in the “About” block of the company’s LinkedIn page.

Such an option is available in the lower right corner of the official company website. You will recognize it as a “Chat now” blue button. To start your communication with a virtual assistant, click on it, follow “Live Chat”, enter all the necessary data in the fields of a form, and click on the “Start Live Chat” button.

Hays Travel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call Hays Travel is 443330336890. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Saturday and Thursday.

  • Be prepared for the call as Hays Travel may ask you for the following information to identify you as a customer: first and last name, customer id or email.

View full overview ›
PissedConsumer Club

Contact Information

Hays Travel Website:

Hays Travel Help Center:

Corporate Office Address:

Hays Travel Ltd
Gilbridge House, Keel Square, High Street West
Sunderland, Sunderland SR1 3HA
United Kingdom

Other Info (opening hours):

Line Hours:

Monday - Friday: 9:15am - 5:30pm

Saturday: 9:00am - 5:30pm

More contact details

Hays Travel Rating Based on 3 Reviews

Rating details

1.5
more details
Value for money
Customer service
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Hays Travel Customer Service Calls

33 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hays Travel?

Activation/ Cancellation Question:

  • “Hotel room has been cancelled”
  • “Cancelled flight”

Cards Question:

  • “Problem with my travel card”
  • “Travel card”
  • “My hays travell card put in machine never came out”

Product/ Service Question:

  • “Insurance”
  • “I have paid .y holiday in febuary 2024 . I broke my foot and was told i wouldn't get money back or move to a new date .£1900 lost if there is no refund i will be speaki.g to my lawyer”

Refund Question:

  • “Refund”

Other Question:

  • “Not happy with boooking”
  • “Bus driver complaints”
  • “Issue with tickets”

Compare Hays Travel To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Cheekytrip
0 reviews
Holiday Gems
0 reviews
SunMaster
3 reviews
2.5
Write a review
Do you have something to say about Hays Travel? What happened? What can we help you with?
Submit review Don't show this popup