Hawaiian Telcom Phone Numbers and Emails

Toll-Free Number:

  • (877) 482-2211
    Toll Free

Customer Service:

  • (808) 643-1177
    Downtown Service Center
  • (808) 643-7788
    Kapolei Service Center
  • (808) 643-6677
    Mobile

Complaints/ Feedback:

  • (808) 643-4411
    Business
  • (808) 643-3456
    Residential

Technical Support:

  • (808) 643-6111
    Available 24 Hours
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How to Contact Hawaiian Telcom Customer Service?

Most Popular Number:

(877) 482-2211
Toll Free
Total calls: 17 Issue resolved: 1 Last call: Mar 21, 2024

What Is the Hawaiian Telcom Customer Service Phone Number?

The Hawaiian Telcom provides several contacts to communicate with the customer care team. If you want to submit a request for billing, or have some problems/questions regarding the Internet, TV, or home telephone number, dial 808-643-3456 or 877-482-2211 toll-free. Do you need technical Hawaiian Telcom support? Then call this company phone number: 808-643-6111. Both services have 24/7 business hours, so you can ask for help at any time convenient for you, even at midnight.
If you need to contact the Hawaiian Telcom TV Sales and Service Center in Downtown, dial this support number: 808-643-1177. The managers answer your questions from Monday to Friday, 8:00 a.m. – 5:00 p.m., and on Saturday, 9:00 a.m. – 5:00 p.m.
You’ll find more contacts in the “Contact Us” section in the upper right corner of the official company website.

How Can I Contact Hawaiian Telcom Support via Email?

To contact Hawaiian Telcom through email, go to the “Contact Us” section, and click on the “email” in the following sentence: “Please call or email us if you have questions or need help.” Then select the request you are interested in and fill out a special form. If you fill out all data including your email and phone number correctly, a company customer service representative will contact you within 2 business days.
If you don’t want to wait, use online chat. This option is available on the official company site in the form of a blue button. If there is a free agent, they will chat with you. To receive help, take advantage of this option Monday through Friday, from 6a.m to 9 p.m. GMT-10.

What Is the Hawaiian Telcom Corporate Office Address?

If you prefer to make bill payments by visiting the office in person, note this company address: Hawaiian Telcom, P.O. Box 30770, Honolulu, Hawaii 96820-0770. For all other matters that require your presence, such as a job interview or partnership, visit the company’s headquarters located at Hawaiian Telcom 1177 Bishop Street, Honolulu, Hawaii 96813, United States.
When planning to go to the office, find out in advance about the company's business hours, agree on the time of your visit, and view the location on the map so as not to get lost.

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Contact Information

Hawaiian Telcom Website:

Hawaiian Telcom Help Center:

Corporate Office Address:

Hawaiian Telcom
1177 Bishop Street
Honolulu, Hawaii 96813
United States

Other Info (opening hours):

Hours:

TV:

Mon - Friday: 7:30 am - 5:30 pm

Saturday: 8:00 am – 5:30 pm

Saturday: Closed


Internet and Phone:

Mon - Friday: 7:30 am - 5:30 pm

Saturday - Saturday: Closed


Additional Address:


Bill Payments:

Hawaiian Telcom

P.O. Box 30770

Honolulu, HI 96820-0770, US

More contact details

Hawaiian Telcom Rating Based on 11 Reviews

Rating details

1.1
more details
Product or Service Quality
Customer service
Diversity of Products or Services
Warranty

Rating stats

Rating trend

Summary of Hawaiian Telcom Customer Service Calls

32 TOTAL
CALLS
11:56 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hawaiian Telcom?

Product/ Service Question:

  • “Disconnect”
  • “Need a new access point”
  • “Phone not working”

Request for Information Question:

  • “Secret question”
  • “Cannot contact tech support or no call back”
  • “Rescedule appointment”

Cards Question:

  • “No gift card”

Employment Question:

  • “I'm guessing maybe possible becoming a customer but seems you are determined to turn me into shopping else where”

Account Question:

  • “Closing account”

Shipping and Delivery Question:

  • “Never received the FedEx return label by mail or email, after 6 different calls to customer service. Now I see we are getting charged for non returned internet router and equipment. I was assured this would not happen as our account has a note”

Staff Question:

  • “No service/service disruption on 1/23!!”

Activation/ Cancellation Question:

  • “Need to cancel because of death and turn in equip”

Payments and Charges Question:

  • “Pay bill”

Other Question:

  • “Start serbice”
  • “Wi-Fi down. Add Sarah Belch”
  • “Unable to reach my bank and it doesn't even ring to show call is going through”

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