Contact Hawaiian Telcom Customer Service
Hawaiian Telcom Phone Numbers and Emails
Toll-Free Number:
-
(877) 482-2211Toll Free
Customer Service:
-
(808) 643-1177Downtown Service Center
-
(808) 643-7788Kapolei Service Center
-
(808) 643-6677Mobile
Contact Information
Hawaiian Telcom Website:
Hawaiian Telcom Help Center:
Corporate Office Address:
Hawaiian Telcom
1177 Bishop Street
Honolulu,
Hawaii
96813
United States
Other Info (opening hours):
Hours:
TV:
Mon - Friday: 7:30 am - 5:30 pm
Saturday: 8:00 am – 5:30 pm
Saturday: Closed
Internet and Phone:
Mon - Friday: 7:30 am - 5:30 pm
Saturday - Saturday: Closed
Additional Address:
Bill Payments:
Hawaiian Telcom
P.O. Box 30770
Honolulu, HI 96820-0770, US
Summary of Hawaiian Telcom Customer Service Calls
32
TOTAL
CALLS
CALLS
11:56
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hawaiian Telcom?
Product/ Service Question:
- “Disconnect”
- “Need a new access point”
- “Phone not working”
Request for Information Question:
- “Secret question”
- “Cannot contact tech support or no call back”
- “Rescedule appointment”
Cards Question:
- “No gift card”
Employment Question:
- “I'm guessing maybe possible becoming a customer but seems you are determined to turn me into shopping else where”
Account Question:
- “Closing account”
Shipping and Delivery Question:
- “Never received the FedEx return label by mail or email, after 6 different calls to customer service. Now I see we are getting charged for non returned internet router and equipment. I was assured this would not happen as our account has a note”
Staff Question:
- “No service/service disruption on 1/23!!”
Activation/ Cancellation Question:
- “Need to cancel because of death and turn in equip”
Payments and Charges Question:
- “Pay bill”
Other Question:
- “Start serbice”
- “Wi-Fi down. Add Sarah Belch”
- “Unable to reach my bank and it doesn't even ring to show call is going through”
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Hawaiian Telcom