Hawaiian Electric Phone Numbers and Emails

Toll-Free Number:

  • (855) 304-1212
    Report an Outage
Send Message

Customer Service:

  • (808) 969-6999
    Hilo Location
  • (808) 329-3584
    Kona Location
  • (808) 871-9777
    Maui Location
  • (808) 548-7311
    Oahu Location
  • (808) 885-4605
    Waimea Location

Human Resources:

  • (808) 872-3216
    Maui County Location
  • (808) 817-2389
    Maui County Location

Human Resources Service Center:

  • (808) 969-0287
    Hawaii Island Location
  • (808) 543-4848
    Oahu Location

Jobs Hotline:

  • (808) 969-0275
    Hawaii Island Location
  • (808) 543-4611
    Oahu Location

Locations Hawaii Island:

  • (808) 969-6666
    Report an Outage

Locations Maui:

  • (808) 871-7777
    Report an Outage

Locations Molokai, Lanai:

  • (877) 871-8461
    Report an Outage

Hawaiian Electric Emails:

Customer Service
Jobs/ Career
Hawaii Island, Oahu
Is this your business?
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Hawaiian Electric Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Hawaiian Electric is 8553041212. 54% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday and Sunday.

  • Be prepared for the call as Hawaiian Electric may ask you for the following information to identify you as a customer: address.

View full overview ›
PissedConsumer Club

Contact Information

Hawaiian Electric Website:

Hawaiian Electric Help Center:

Corporate Office Address:

Hawaiian Electric Company, Inc.
1001 Bishop St
Honolulu, Hawaii 96813
United States

Other Info (opening hours):


Monday - Friday: 7:30 am - 6:00 pm

Mailing Address:

P.O. Box 2750

Honolulu, HI 96840-0001

More contact details

Hawaiian Electric Rating Based on 2 Reviews

Rating details

more details
Customer service
Product or Service Quality
Billing Practices

Rating stats

Rating trend

How Good is Hawaiian Electric's Customer Service?

Ravneet Fys
Ravneet Fys
Feels Neutral | Nov 01, 2023

Ended up solving problem myself and didnt need support.

Read full quote
Sherre Zsa
Sherre Zsa
Feels Satisfied | Jul 21, 2023

Awesome amazing customer service! Very professional!

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Summary of Hawaiian Electric Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hawaiian Electric?

Product/ Service Question:

  • “Connect power”
  • “Reconnect Service”
  • “Meter change but partial electrical not working”

Payments and Charges Question:

  • “I need copy of electric bill emailed to me”
  • “Payment plan”
  • “Bill payment”

Account Question:

  • “I need my Account number”
  • “I have a problem with log on to my account”

Request for Information Question:

  • “I need to talk with a real person about a wrong billing and need to file a complaint.”
  • “How can I login on my account”

Return/ Replace Question:

  • “Change auto payment account”

Staff Question:

  • “Do you service at my new apartment. It will not accept the address online please call”

Other Question:

  • “No statement”
  • “Online locked out”
  • “Power outage”

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