Hawaiian Electric Phone Numbers and Emails

Toll-Free Number:

  • (855) 304-1212
    Report an Outage
Send Message

Customer Service:

  • (808) 969-6999
    Hilo Location
  • (808) 329-3584
    Kona Location
  • (808) 871-9777
    Maui Location
  • (808) 548-7311
    Oahu Location
  • (808) 885-4605
    Waimea Location

Human Resources:

  • (808) 872-3216
    Maui County Location
  • (808) 817-2389
    Maui County Location

Human Resources Service Center:

  • (808) 969-0287
    Hawaii Island Location
  • (808) 543-4848
    Oahu Location

Jobs Hotline:

  • (808) 969-0275
    Hawaii Island Location
  • (808) 543-4611
    Oahu Location

Locations Hawaii Island:

  • (808) 969-6666
    Report an Outage

Locations Maui:

  • (808) 871-7777
    Report an Outage

Locations Molokai, Lanai:

  • (877) 871-8461
    Report an Outage

Hawaiian Electric Emails:

Customer Service
Jobs/ Career
Hawaii Island, Oahu
Is this your business?
More phone numbers and emails Less phone numbers and emails

Hawaiian Electric Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Hawaiian Electric is 8553041212. 54% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday and Sunday.

  • Be prepared for the call as Hawaiian Electric may ask you for the following information to identify you as a customer: address.

View full overview ›
PissedConsumer Club

Contact Information

Hawaiian Electric Website:

Hawaiian Electric Help Center:

Corporate Office Address:

Hawaiian Electric Company, Inc.
1001 Bishop St
Honolulu, Hawaii 96813
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:30 am - 6:00 pm


Mailing Address:

P.O. Box 2750

Honolulu, HI 96840-0001

More contact details

Hawaiian Electric Rating Based on 2 Reviews

Rating details

1.0
more details
Customer service
Product or Service Quality
Billing Practices
Reliability

Rating stats

Rating trend

How Good is Hawaiian Electric's Customer Service?

Ravneet Fys
Ravneet Fys
Feels Neutral | Nov 01, 2023

Ended up solving problem myself and didnt need support.

Read full quote
Sherre Zsa
Sherre Zsa
Feels Satisfied | Jul 21, 2023

Awesome amazing customer service! Very professional!

Read full quote

Summary of Hawaiian Electric Customer Service Calls

26 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hawaiian Electric?

Product/ Service Question:

  • “Connect power”
  • “Reconnect Service”
  • “Meter change but partial electrical not working”

Payments and Charges Question:

  • “I need copy of electric bill emailed to me”
  • “Payment plan”
  • “Bill payment”

Account Question:

  • “I need my Account number”
  • “I have a problem with log on to my account”

Request for Information Question:

  • “I need to talk with a real person about a wrong billing and need to file a complaint.”
  • “How can I login on my account”

Return/ Replace Question:

  • “Change auto payment account”

Staff Question:

  • “Do you service at my new apartment. It will not accept the address online please call”

Other Question:

  • “No statement”
  • “Online locked out”
  • “Power outage”

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