Contact Hawaii Gas Customer Service

You can contact the company in writing via the following Hawaii Gas email address: inquiries@hawaiigas.com. It is designed for accessibility inquiries and general questions. If you are interested in engineering inquiries, discuss them with a dedicated specialist at engineering@hawaiigas.com. For business sales-related matters, email sales@hawaiigas.com. To streamline the communication process, include your full name, email address, and a clear description of your request.

The Hawaii Gas address is 515 Kamakee St., Honolulu, Hawaii 96814, United States. This facility serves as the central hub for managing energy services, administrative functions, and customer support, staffed by experienced specialists. If you have official letters, documents, or other correspondence that require in-depth review by the company's staff, send them to the central office.

Hawaii Gas hours when customer support specialists accept incoming applications from customers are Monday through Friday from 8 a.m. to 4 p.m. HST. The emergency line is available 24/7. If you use written channels, be ready to wait for a response within 24–48 hours. This is the standard time specialists typically require to process an application, formulate a meaningful resolution, and respond to customers.

In addition to phone and email support, the Hawaii Gas customer service team also provides an online format of communication. To use it, visit the official company website, navigate to the top menu, and follow the “Contact us” hyperlink. You’ll see various support numbers. Click on one of them to speak with a dedicated manager in real time. If you wish to resolve your issues with a virtual assistant, click on an online chat icon in the lower-right corner.