Havertys Furniture - Horrible Customer Service

92 of 294 Havertys Furniture reviews

I purchased a sectional.I had someone come out and take a look at the springs because they didn't look right.

Indeed - it was not put together right. Haverty's opted to repair instead of replace (even though this was all on them). They said it would be one week. During this time I had nothing to sit on and they really didn't care.

They informed me that they had the option to repair or replace. Two weeks went by and I called again - now, they said that it could take up to two weeks - which of course was NOT explained to me in the first place. Three weeks go by - they can't seem to figure out why they can't schedule delivery. "Something is wrong with the system." I'm furious at this point.

They submit a ticket to IT. I've been inconvenienced for 3 weeks because they delivered furniture that should never have been given to anyone. I call today to talk to yet ANOTHER manager and she was the worse. They had scheduled my delivery for this coming Saturday, 3 days shy of 4 weeks but cancelled it because I told the lady when she called that I would be out of the country and I needed it sooner.

She said she would see what could be done and call me back. Of course she never called me and so my Saturday delivery was cancelled. Now, they have it schedule on Tuesday which is exactly 4 weeks. I have people staying at my house while I'm out of the country with nothing to sit on and the manager tried to blame me for the cancellation.

I said "because someone did not do their job and call me back that Haverty's had screwed me once again." I would not recommend this company to anyone. I spent the extra money because of the name but apparently, that means nothing.

So - buyer beware!The sales people are great - just hope you never need to deal with Customer Service!

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More Review Details

Reason of review:
Poor customer service
Preferred solution:
I'm tired of everyone saying "I'm sorry". That is doing nothing for me when nothing changes. I want either new furniture or mine back! It's simple really. I'd also like someone to care about the way they have handled this entire ordeal.
Product or service
Sectional Replacement
Review category
Furniture and Decor
review #547673

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92 of 294 Havertys Furniture reviews
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