Contact Haverhill Customer Service

If you usually communicate with the online stores' representatives in writing, send all questions, suggestions, or feedback to the following Haverhill email address: info@haverhill.com. There, you can discuss general matters. For customer support, use the following email address: assistance@haverhill.com. To receive a quick resolution, include your full name, email address, basic product information, your order number, and a brief description of the issue. The subject line itself must be clear.

The Haverhill customer service specialists are available in the office to answer most of your questions and assist with a wide range of issues, Monday through Friday, from 9 a.m. to 5 p.m. ET. This schedule applies to phone support. An online chat option is available Monday through Friday from 9 a.m. to 9 p.m. EST and from 12 p.m. to 6 p.m. EST on Sundays. If you use an email as a way of communication, keep in mind that responses typically come within 24–48 hours.

Visit the Haverhill website and navigate to the bottom menu. There, you’ll see several options. Choose one based on your needs. If your inquiry requires an immediate resolution, click on the telephone number. This action will connect you with the customer support manager for real-time communication. If you need to send a detailed email, follow the email hyperlink. To communicate with a virtual assistant, click the message icon in the lower-right corner to open the chat window.