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Shaving a dog without the owners permission is ABUSE! TORTURE!
1, The disaster happened yesterday 6/17/2023; we send our SKY for FULL-SERVICE DOG GROOMING;
2, this is very important that we booked services for GROOMING, NOT shaving!
and we told the groomer at the store we want haircut, grooming, and NOT too short!
3, after 3.5 hours, we find out our dog being shaved completely! No one told us anything before she got shaved! We feel she no longer looks like our dog! We were SOOO depressed!
Our daughter was crying and said: this is not my SKY! SKY was so uncomfortable, unhappy, unstable (I will put her before & after pictures here, it is so hard to look at);
4, the worst part was: when we talked to the groomer or manager on the phone, she was blaming everything to my wife and our dog!!! This was so disgusting!
5, She said: oh, your dog was matted, so we have to shave her! This was a complete lie!
SKY got her groomed (bath and haircut) at this store in March, and we brushes her everyday every time after she went outside; we gave her showers at least 1-2 times a month; we have pictures show SKY was never matted!
6, and she said: oh, I told your wife we have to shave her! Another lies in my face! I was sitting in the store while my wife was talking to the groomer at the beginning, I never heard her say we have to shave the dog!!!
We went there and spent $133 NOT for shaving!
7, I put the timeline here, and before/ after pictures to warn all customers of this place!!! You have to be very careful!
8, timeline: 12:30pm we left SKY to the groomer; 3:10pm we checked with the store, and they said not done; 4 pm we got a message from the store notifying us to pick up.
9, additional info: we were here in March, the service and results were good, and this was the reason we came back, and this is the same services and results we were expected!!!
10, warning: this place seems much dirtier than three months ago, hair everywhere; seems too busy to offer any quality services!
User's recommendation: Do Not use their services! if you have to, you need to watch the whole process!!!
Monetary Loss: $133.
Preferred solution: apology to the poor service and lies about due to our dog was matted, so she has to shave the dog. apology to my wife that blaming everything was my wife's wrong; shaved dog could be burned in the summer heat, pay for the damage .
Haute Dog Pet Spa Pros: First time service was good.
Haute Dog Pet Spa Cons: Took 3 and half hours, Shaved our dog without ask permit, Lie about our dog matted, Not providing grooming but shaved our dog, Potentially hurt the dog in summer heat.
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