Harvard Pilgrim Healthcare Phone Numbers and Emails

Toll-Free Number:

  • (888) 333-4742

Send Message


  • (800) 637-4751

Complaints/ Feedback:

  • (877) 824-7123

General Info:

  • (617) 509-1000

Media Inquiries:

  • (617) 509-3493

Medicare Advantage Plan:

  • (888) 609-0692
  • (800) 424-7285


  • (800) 708-4414

Sales Department:

  • (800) 208-1221

Harvard Pilgrim Healthcare Emails:

Customer Service
Privacy Inquiries
Provider Directory Feedback
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How to Contact Harvard Pilgrim Healthcare Customer Service?

Most Popular Number:

(888) 333-4742

If you need to reach out to Harvard Pilgrim customer service, you can leverage several phone numbers to meet your specific needs. For general inquiries related to your health benefit plans, programs, and services, you can dial the main Harvard Pilgrim provider phone number reachable at 1-888-888-4742. However, if you happen to be located in the proximity of their headquarters, you might directly call the Harvard Pilgrim contact at 1-617-509-1000. Should you require to use TTY, the Harvard Pilgrim phone number to dial is 711. If you’re enrolled with their Medicare Advantage Plan, you can grab quick assistance by calling the Harvard Pilgrim member services phone number 1-888-609-0692.

In the unfortunate event of potential fraud, waste, or abuse, the health services company makes it convenient to seek immediate help. You can directly call the dedicated Harvard Pilgrim health care provider phone number at 1-877-824-7123. Additionally, if you are a broker and require more information about credentialing, licensing, and commissions, you ought to call 1-800-637-4751 and select the option ‘4’ when prompted. Lastly, if you’re planning to buy a health plan for yourself or your beloved family, you can call the Sales Department at 1-800-208-1221.

Harvard Pilgrim Health Care exhibits multiple locations, with each serving a distinct purpose. If you need to reach out to the Harvard Pilgrim address at their corporate headquarters, you can send your mail to 1 Wellness Way, Canton, MA 02021. It is, in fact, at this Harvard Pilgrim mailing address that most of their administrative and executive tasks are executed. On the other hand, for those who’re trying to reach the Harvard Pilgrim Health Care Institute, you can find them at 401 Park Drive, Suite 401 East, Boston, MA 02215-332. This Harvard pilgrim health care address focuses on research and academic-centered operations.

Among a wide array of services offered by Harvard Pilgrim Healthcare, there are distinct business hours for each. For instance, members can clear their queries and concerns between 8:00 AM and 6:00 PM (EDT), on Monday, Tuesday, and Thursday. On Wednesday, Harvard Pilgrim customer service hours range from 10:00 AM to 6:00 PM (EDT). Whereas on Friday, they’re operational from 8:00 AM to 5:30 PM (EDT).

On the other hand, if you need to reach out to the Behavioral Health Access Center regarding behavioral health eligibility, benefits, and claims, you can call from 8:00 AM to 6:00 PM (EDT), Monday through Friday. If you're enrolled in the Medicare Advantage Plan, you must note that the department is operational for all 7 days a week from 8:00 AM to 8:00 PM, between October 1st and March 31st. However, from April 1st to Sept 30th, customer service availability is limited from Monday to Friday in between the same time slot.

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Contact Information

Harvard Pilgrim Healthcare Website:

Harvard Pilgrim Healthcare Help Center:

Corporate Office Address:

Harvard Pilgrim Health Care, Inc.
1 Wellness Way
Canton, Massachusetts 02021
United States

Other Info (opening hours):

Additional Location:

Harvard Pilgrim Health Care Institute

401 Park Drive, Suite 401 East

Boston, MA 02215-3325

Harvard Pilgrim Health Care

185 Asylum Street, 2nd Floor

Hartford, CT 06103

Harvard Pilgrim Health Care

650 Elm Street, Suite 700

Manchester, NH 03101-2596

Harvard Pilgrim Health Care

1 Market Street, 3rd Floor

Portland, Maine 04101

Harvard Pilgrim Health Care

1600 Crown Colony Drive

Quincy, MA 02169

Hours: (Member Service)

Mon., Tues. & Thurs. 8 a.m. - 6 p.m.

Wed. 10 a.m. - 6 p.m.

Fri. 8 a.m. - 5:30 p.m.

More contact details


(855) 312-1470

Summary of Harvard Pilgrim Healthcare Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Harvard Pilgrim Healthcare?

Other Question:

  • “To add my primary doctor on the list”

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