Harry And David - Items ordered were substituted without my knowledge
I ordered 6 of the H&D Holiday Loaf Cake boxes to be shipped to my family members. It is a great gift price-wise and they each come with four different loaves.
Everyone loves them. I received my email that my items were delivered and for whatever reason I decided to look at the details. 4 of the 6 were substituted for Baklava. H&D never called or emailed to let me know my items were substituted.
I understand they ran out and needed to send something but Baklava is not a similar option and not what I would've picked. I called to complain and the gentleman offered to resend something of my choice at no charge to me. I selected the Cinnamon Swirl Loaves to be sent to the four that were substituted. I received an email a week later that the items were delivered and I, again, looked at the details.
Good thing - they sent Baklava AGAIN!
I called H&D and they sent the items (the correct ones this time), refunded a portion of my order and sent apology letters to all of my recipients. I was satisfied with the resolution but am still hesitant to order again this Christmas.
Reason of review: Order processing issue.
Location: Birmingham, Alabama
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