Harbor Freight Tools - No Receipt

225 of 250 Harbor Freight Tools reviews

If you don't have a receipt, cause you lost it or the item was a gift, you are out of luck with Harbor Freight.Funny thing is when I said this will end my business with you, she said "Fine", I asked her for the manager, she says she is.

I know the manager, she is not. Is this customer driven? NO. The HF website doesn't even have a communicate option, makes you wonder...too many complaints?

Well, I for one will no longer do business with them.

FINE!HF can go ahead and do just fine deceiving others and lose my pitiful $3000 business, well that's what I have spent there until now.

This review is a subjective opinion of a user.
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review #331382
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Helpful? 8 Yes 8 39 No 39
Had the same issue 11 Yes 11
225 of 250 Harbor Freight Tools reviews
Anonymous

Dec 23, 2016 #1259751 Shreveport, Louisiana, United States

I work for harbor freight, and this is directed to anyone, as the topic creator posted that years ago, and perhaps the policy has changed since then.
When an employee asks for a phone number, that is the method from which we can track your purchases. They stay in the system for 90 days. So even if you lose the receipt, you CAN return the item. We just have to find the purchase in the system, and use that info to put into our return set up on the computer. The drawback of course is we may not find the purchase or you forget the number we have you under in our system.At that point you CAN get a refund, but it must be a gift card.(and yes, this can be a store to store situation, as some managers will decline this).
So i recommend providing a phone number with the company for this purpose. Also, if you provide an email, we can email you a copy of the receipt so if you lose the original you have another chance to bring a copy in.
Other than that, sorry to say, you can get as mad as you want, but it does state in the return policy that the store reserves the right to honor a return or to decline it. This is true at a huge number of retail stores. Most won't do it, because they would rather work with you and avoid the hassle, but it is still within their boundaries.

2 1 Reply
Anonymous

Feb 09, 2016 #1109010

It's completely understandable with the way They do prices.. They have a $100 drill "on sale" for $25! nice! so you bring it back, are they supposed to give you $100 credit when it's not on sale anymore? or do they tell you sorry, you only get 25. You can see how this is gets complicated.
They have all your receipts on file if you gave them a phone number. So really you're just the dummy that didn't want to give them your info.

0 0 Reply
Anonymous

Sep 04, 2015 #1029602

Maybe you shouldn't lose your receipt.

2 1 Reply
Anonymous

Nov 12, 2015 #1063109

I know, right??!!!!

0 0 Reply
Anonymous

Jun 21, 2015 #997756 Reidsville, North Carolina, United States

Look at 95% of tools at Lowes, Depot, Ace Northern etc....Made in China. Dewalt, Skil B&D, Hitachi, Kobalt, Rigid, Ryobi, some Bosch...etc. China, Mexico, Taiwan. Please know what you are voicing an opinion on before doing so. Makes you look....foolish.

1 0 Reply
tony

Dec 27, 2014 #921824 Las Vegas, Nevada, United States

Got a hf gift for Xmas and needed to be exchanged w/out receipt, they did not want to exchange it

0 2 Reply
Don Bettinger

Jul 22, 2014 #844439 Denver, Colorado, United States

Well, where will you shop then? What tool store is there that gives you a refund with no receipt? In fact, what store of any kind gives you a refund without a receipt?

2 2 Reply
Aria

Nov 20, 2014 #903756

Any store I've shopped at will at least offer you store credit if you don't have your receipt. Harbor Freight will not. So as stated above, if you received the item as a gift you are stuck with it...

2 2 Reply
Anonymous

Apr 23, 2015 #975602

Lowes and home depot do and taget will give store credit with out a receipt harbor freight tools are specifically made for them and sold by them only ,so it's not like there's other vendors selling their stuff?

2 0 Reply
Anonymous

Apr 28, 2015 #977688

Home depot, Lowe's or Ace. Just to name a few

1 0 Reply
Anonymous

Nov 24, 2015 #1069189

Walmart. Lol..without a receipt. No problem

0 0 Reply
Chris

Sep 01, 2016 #1206993 Austin, Texas, United States

Home depot, lowes, ace hardware, wal-mart, target, tru value, norther tool exchange. And I'm sure there's more but can't think of them off the top of my head.

0 0 Reply
Angus

Jun 16, 2013 #665394 Greeley, Colorado, United States

See here's the deal. They don't give a *** because they don't pay enough to obtain or retain quality employees. The managers are incompetent and the business will continue to have a revolving door. :upset

2 1 Reply
EX Customer From Syrscuse NY a

Apr 05, 2013 #633359 Syracuse, New York, United States

This store in N Syracuse haves the worst manager I ever dealt with . Not only will I never spend anymore of my money here I will not allow any of my employee's to either. What happen to customer service and good management ! Just lost 38 customers including my self.

2 2 Reply
Yup

Apr 15, 2013 #637716 Albuquerque, New Mexico, United States

You are the idiots that shop there. They make crapy tools for crapy people anybody who cares more about saving a buck than their country should be shot as traitors

0 8 Reply
Anonymous

Jul 15, 2015 #1007855

Um ... you can't legally nor practically bar your employees from shopping at HF. Are you going to follow them around every moment when they're off the clock?
Working for a loon like you, I'd not be surprised if they shop there out of spite, giggling their arses off.
And legally .... can you say "civil suit," you fucknut? While most states *are* right to work states which allow firing for whatever reason, you'll find that a civil court will be more than happy to hear your employees' complaints. They might not get their jobs back, but they'll have fun spending your money whilst they look for a saner, less st00pid employer.

0 2 Reply
Anonymous

Mar 02, 2013 #616894 Syracuse, New York, United States

HFT doesn't have webchat, but you can contact them this way: Scroll down to the bottom of the HFT webpage, click on "Site Map", click on "Contact Customer Service", everything you could possibly want is listed, 800 number, mailing address, FAX, and e-mail links.

0 0 Reply
Anonymous

Mar 02, 2013 #616893 Syracuse, New York, United States

NOBODY ACCEPTS RETURNS WITHOUT A RECEIPT. NOT EVEN WAL-MART.
SO WHY ARE YOU EVEN COMPLAINING?
Thank you for not wanting to do business with HFT, since customers like you drive up prices for customers like me.

4 6 Reply
Anonymous

Jul 14, 2014 #840667

Actually Wal-Mart and Even Target does. There are limits on how many times you can do it but they will give you store credit

2 1 Reply
silverstar0349

Apr 13, 2015 #971483 Brazoria, Texas, United States

no numbnuts most stores will give store credit if you do not have a receipt

1 0 Reply

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