Harbor Freight Tools - 10 week wait for replacement part and still got the wrong part!!

57 of 250 Harbor Freight Tools reviews

I ordered a 1720 lb trailer kit from them and had to fork out $100 to have it shipped via truck - I began building the kit almost right after I received it and noted that I had two identical rear right side rail pieces - I had no idea what kind of agony this would create when I notified them of their error and they told me they'd pout me on their "parts log".

This was around 9/6/15 - today (11/20/15) the part arrived, I figured I'd better check it real quick and it is, in fact, the rear LEFT side I was missing BUT had no slot for the 2 x 4 side posts so one can build a side on their trailer!! UNBELIEVABLE!!!

They're lucky I don't sue them, but as it stands I won't waste my time in court - I should have just picked up an already built trailer from Lowes for $600

This review is a subjective opinion of a user.
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  • What I liked
    • Prices
  • What I disliked
    • Replacement part nightmare

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$400
Product or service
Trailer Kit
Review category
Equipment
review #737748

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57 of 250 Harbor Freight Tools reviews

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