Hamilton Pet Meadow - Pet Medows Cremetory Is UNETHICAL! (Hamilton, NJ)

2 of 2 Hamilton Pet Meadow reviews

I do NOT believe the ashes I received back from Pet Meadows Cremetory (in Hamilton, NJ) are in fact the ashes of my 12 pound Pomeranian, Missy. This place proved to me that they are unethical by calling my vet (Banfield in Deptford, NJ) and divulging personal information that was discussed between them and myself.

I called Pet Meadows asking if Missy was still there because I wanted her body back to be examined by an expert since I KNOW she would NOT have died on 11/25/14 if I didnt take her to Banfield.

Pet Meadows called Banfield and told them I changed my mind about the cremation and wanted Missy's body back to be examined. They informed Banfield of my entire conversation and Banfield documented it all in my dog's records. Pet Meadows told me Missy was already done and was being returned to Banfield later that day.

What if she really wasn't done yet and they just told me that and scooped out some random ashes and put them in a bag then in a wooden box with her name on it? After all, I am sure they would not have wanted to give her back to me. Also, since Banfields are their biggest clients, of course they wouldnt want me to take her body to an expert to be examined.

I learned they had done this when I picked up my dog's records and saw the notations Banfield put in there about Pet Meadows calling them and informing them of my conversation. It said they wanted to let them know that I had changed my mind about the cremation and wanted her body examined by an expert. Why the *** did they need to tell Banfield that??? Especially if she was already done???

Also, after reading as to what is involved in a pet cremation, I learned that you do NOT get the entire body back in ashes, just the bones are ground into ashes. There are too many ashes in this bag to be just the bones of a very small dog. Missy was supposed to be cremated PRIVATELY, not along with other pets, and JUST her ashes returned to me.

They gave me back ashes in a nice wooden box with a gold metal plate inscribed with her name, which obviously cost them money. After comparing prices to numerous other pet crematories, the going rate for a PRIVATE cremation with your pet's ashes returned to you is around $300. I was charged just $71 for this service.

I STRONGLY believe that this unethical place burned my dog along with other pets and just scooped out some ashes and put them in a box with her name on it. I cannot take comfort in knowing that I have MY dog's ashes and I wanted to have a customized diamond ring made from the carbon in her ashes. I HIGHLY doubt these ashes are Missy's.

I am beside myself with grief, not only because Pet Meadows partner vet, Banfield in Deptford, NEGLIGENTLY KILLED my dog, but I cant even find comfort in knowing that she is with me in this wooden box because I HIGHLY doubt that she is. I am completely DEVASTED by this and I hope others will avoid this place.

I posted on Craigslist how unethical this place was by calling my vet and how I suspected this is not exclusively my dog's ashes. Someone who no doubt works for them posted a response on Craigslist boasting about this place and raving about how they have a gathering every year and invite you there with food that they pay for "out of their own pocket".

SERIOUSLY??? Who would WANT to go there every year for a party and dinner? They may provide a necessary service, but I would be sick to my stomach just stepping on the property. NO WAY IN *** would I want to go have a pizza party at the place that burned my dog's body! (Or whatever kind of food they have) That is just GROSS and SICK! That's like having a dinner party in the morgue.

I do NOT believe I got what I paid for, which was MISSY to be done privately and not thrown into some pile and burned along with numerous other deceased animals, like a pile of trash. I paid for MISSY, and JUST MISSY to be returned to me, which I HIGHLY doubt is the case.

I am in the process of looking for a DNA testing facility that is capable of testing pet's remains. In the meantime, since I am almost POSITIVE this is not her, at least not exclusively, I would like them to refund my money for the service I paid for, which will be donated to the Big Hearts Fund, a pet charity to help owners with pets with heart disease (like Missy) be able to afford their care. They can contact me for the address and they can send the refund directly to the charity, in Missy's memory.

I am prepared to cause a LOT of bad publicity for this place if they dont do right by Missy, and do SOMETHING to honor her memory in a good way.

My question is...Where's Missy?

How many other people "THINK" they have THEIR pet, but don't really? This is such a HORRIBLE thing to think about. For only $71, Missy could not have been done by herself.

If you live in this area in NJ, please use Paws To Heaven instead! I guess you really do get what you pay for!

I WOULD have paid the $300 to have her done privately, if that is what it had cost. I should have known that for $71, it would't be Missy. I was just too overcome with grief and shock to think straight.

I pray to God this IS my sweet Missy, it's just doubtful!

This review is a subjective opinion of a user.
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  • What I liked
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  • What I disliked
    • Unethical

Reason of review:
Problem with delivery
Preferred solution:
I want the money I paid ($71) for Missy's PRIVATE cremation donated to the Big Hearts Fund, an organization that helps owners of pets with heart disease, like Missy be able to afford treatment. This is such a devasting diagnosis for any pet owner to hear.
Monetary loss:
Product or service
Pet Cremation
Review category
Animal Services
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Mar 19, 2015 #960682

The author of this complaint has a previous history of lying and refusing to admit it once the facts have been revealed. Her dog died, and she just wants to take down everyone in her path. Let's examine her complaint.
1) She doesn't believe that she got her dog's ashes back because they arrived so quickly. As another commenter has stated, the turnaround time depends on when the dog died, as the cremation service only picks up on certain days. Therefore, sometimes turnaround time is as little as 4 days, and sometimes as long as 2 weeks.
2) She doesn't believe she got her dog's ashes back because she was only charge $70 instead of upwards of $200. $70 is the price for a "group" cremation, whereas $200 is the price of a "private" cremation. In a private cremation, you get your dogs ashes back in a box. In a group cremation, ashes from multiple animals are grouped together, thus they are never returned to the owner. Group cremations are offered to owners who cannot afford (or do not want) private cremation as a way to dispose of the body. As the company has previously stated on another complaint site (yes, this woman posted her fabricated story ALL OVER the internet), BANFIELD sets the prices, not them. So if Banfield gave her a discount and only charged $70, then that has nothing to do with the way the body was handled at the crematorium. As you can see, she got ashes back in an engraved box, thus this was DEFINITELY a private cremation.
3) She is mad at the
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31 7 Reply

Mar 14, 2015 #958291 Watertown, Minnesota, United States

I Read your story, and i must say, you need to just be happy with the cremation. Our big yellow lab had to be put out of his misery from a illness. It was a very emotional day for us, BUT OMG we were sooo happy when they called and said he was ready to b picked up!We then were going to bury him and then put a solar light on top of him.And on the solar statue, we put his old collar on that,and so it reminded us of him, ALWAYS !! WE NEVER EVER THOUGHT ABOUT THE ASHES. PLEASE STOP WHAT YOUR DOING, AND JUST ACCEPT YOUR DOGGY, AND KNOW THEY KNOW HOW MUCH OUR ANIMALS MEAN TO US! JUST BE GRATEFUL THERE ARE PLACES THAT DO This service for us all!! PEACE TO YOU. ..

19 5 Reply

Mar 02, 2015 #953056

You seriously need a mental health check.
After reading your previous posts it seems to me that you are LOOKING for things to complain about at this point. I'm sorry your dog died, but enough is enough :/

25 13 Reply

Feb 25, 2015 #950868 Cherry Hill, New Jersey, United States

Why would you put somewhere on blast like this without even having factual evidence that it's NOT your dog??? I had my dog cremated there last year. They were nothing but wonderful and caring. Even returned his blanket back to my vet. Why would they just pick some random ashes? For fun? I think you need some professional help, seriously.

26 11 Reply

Feb 26, 2015 #951290 Camden, New Jersey, United States

Because I have some damning suspicious evidence against them as proof. I spoke with the owner Debra yesterday for quite some time and explained to her why it looks so bad for them. Even if it is Missy, and i pray to God it is, they were still unprofessional for calling Banfield and giving them details of what I said during a PRIVATE phone call and she admitted that to me and said that the girl Sara who did that was no longer employed there. I have filed a complaint against them with the International Association of Pet Cemeteries and Crematories, as this violates ethics. She also also gave me details about someone elses case who filed a complaint against her. This is unethical. Then there is a 3rd complaint about them on Yelp. The notes I have in my dog's chart from Banfield about them are pretty damning and make them look really bad and the whole situation suspicious. If you saw them, you would understand that. They arent the glowing place you think they are. I am glad you had a good experience, but I didnt. I had a very traumatic experience and so did a few others.

10 32 Reply

Feb 26, 2015 #951306

The last time I checked, "suspicious evidence" does NOT equal "proof." Your assumptions do not equal proof.

29 10 Reply

Feb 24, 2015 #950279 Camden, New Jersey, United States

Quoting the notes right out of Missy's records from Banfield, " Pet Meadow wanted to alert us and make sure the pt did not try to contact us to change OUR mind in regards to cremation. I informed her that O paid for cremation and approved it."
Banfield KNEW I wanted Missy's body back to be examined by an expert if she had not been done yet, because I called them and told them that, right before calling Pet Meadows. Banfields own records says it takes about a week. However Pet Meadow is saying they picked Missy up from Banfield on December 4 and returned her on December 9.
What a coincidence she just "happened" to be done and was being returned to Banfield the same day I called saying I wanted her back for an autopsy. Just 4 days later!!!!! Pet Meadow had admitted their contract ( and thus loyalty, lies with Banfield, not me, and not Missy).
Pet Meadow is just as unethical as Banfield! They didnt have the right to tell Banfield anything or to make sure " BANFIELD didnt change THIER mind about the cremation. Missy was MY dog! I had EVERY right to have her back and have her body examined. I currently have a complaint filed with the State Board of Veterinary Medical Examiners against Banfield in Deptford for killing my dog and if I would have gotten Missy examined by an expert, this could have proved it. Banfield knows this, and so Pet Meadow helped them cover it up by not giving me back her body.
I do NOT believe she was already done and returned after just 4 days,
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13 32 Reply

Feb 26, 2015 #951312

The reason why Banfield probably told you it would take a week is because sometimes it does. I'll explain how a pet cremation center works: There are usually set pick up days that the company will come to the hospital to pick up decreased pets. The hospital will store the pets in a freezer (kind of like a morgue) until they are picked up. Pick up does NOT happen every day, and usually happens about once or twice a week (depending on the hospital). The bodies are then transported to the cremation center and cremated. The cremation center will either then ship the remains back to the hospital, or deliver them directly to the hospital upon the next pick up. The time it takes to get remains back depends on many factors: the day the pet died in relation to pick up days, the number of animals needing to be cremated, the manner in which remains are returned to the hospital, and the turnaround time it takes to make name plates and package the remains. Having worked at a veterinary hospital before, we usually give an owner a longer-than-expected turnaround time so they are not disappointed if the remains arrive later than anticipated.
I guarantee you that they didn't just rush to cremate to cover something up. Lets say that you kept Missy's body and sent it away for a necropsy. There would be NO WAY to determine negligence. You are accusing the vets of stressing your dog out and exacerbating her heart condition, to the point of fulminant heart failure. The thing is, even if that
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31 9 Reply
Ava. D

Feb 26, 2015 #951376 New York, New York, United States

Phew, someone with some common sense and intelligence on this site. Yup. 100% this. A necropsy would do no good either way in this case, if anything it would just reconfirm the degree of heart disease already known to be present. Anyone with medical knowledge will know this.
Also we use a different crematorium & their turnabout time is also frequently 10-14 days because they only come by to collect and drop-off remains ~2 times a week. Depending on where in that pickup/drop-off cycle the pets death occurs the remains could be returned anywhere in that time frame, sometimes as early as 7 days.
I do however agree that $70 seems very cheap for a private cremation, my suspicion would be that they gave you a heavy discount as a gesture of goodwill given how upset you obviously are? Why not ask them?

27 8 Reply

Feb 28, 2015 #952267 Camden, New Jersey, United States

Well I spoke with Pet Meadows owner the other day. She said Banfield sets the prices. She has me POSSIBLY believing this COULD be Missy, and I pray it is, but even still, they are unethical for what they did by calling Banfield and telling them what I said in a PRIVATE phone call and even she couldnt deny that what Banfield documented the girl said to them about needing to alert them that I wanted Missy's body autopsied and her body back and to make sure that Banfield, not me, didnt change "their" mind about the cremation all sounded suspicious.
Why would they even say that at all if Missy was already done? The owner told me that girl no longer works there, but didnt say why. Hopefully the *** got fired for what she did.

9 29

Feb 17, 2015 #947178

You are a big bag of paranoid craziness.

35 13 Reply

Feb 18, 2015 #947538 Camden, New Jersey, United States

No, I am a CONCERNED pet owner who loves my dog! If you dont understand that, that's YOUR problem, NOT mine! This place proved they were unethical by calling Banfield, so I have the right to question them.

12 35 Reply

Feb 20, 2015 #948742

Yikes. No lady, it's YOU that had problems.

29 11 Reply

Feb 15, 2015 #945965

I would re read the agreement you would have signed when requesting the cremation. I know it was probably signed during a heartbreaking moment but there may be something there explaining which option you signed for.
When having a pet cremated where I live you have the option of them being cremated alone. It cost me over $300. To be cremated with others was less. I'm sorry for your loss. Try to focus on the good life you gave your loved one.

19 1 Reply

Feb 14, 2015 #945796

You are dishonoring your dog by focussing on the negative. What a shame. I'm sure your dog spent her life providing only love and joy for you, yet all you're doing is desecrating her memory.

28 7 Reply

Feb 15, 2015 #946111 Camden, New Jersey, United States

Do you think I want to live my life wondering, "Where's Missy?" I have the RIGHT to have MY dog, since that is what I was TOLD I was paying for and what I was receiving. Why should I just accept it and let it go if this place is unethical? Missy is gone. She cant fight for her rights. I am all she has. Maybe your pets dont mean much to you, but they mean EVERYTHING to me, they are family members to me! Maybe that is hard for some of you to understand just how much I love my dogs or just how deeply I love them, but I dont owe you any explanations, and this is America, which means it is a FREE country, and I am FREE to love my dogs as much and as deeply as I want to! If you cant understand that, then YOU are the one who needs to "get over it!"

8 28 Reply

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