I was a client for 4 years. Much like I've read here, the wrong size matrix was delivered, or the hair was too dense and WORSE yet, the stylist cut it (the hair) too short on my left side.
I SPECIFiED my exact preference in 'cut-in'...and she regularly FORGOT and got scissor happy and cut me too short thus ruining the piece.
Back and forth driving to this place to remedy each mishap on their part and the salon personnel was unprofessional a good deal of the time...all BS...I am currently seeking people who LISTEN/REMEMBER my cut in spec, marix and hair specs and frankly who aren't glazed eyed zombies. Elmwood Park NJ location...sucks
Product or Service Mentioned: Hair Club Hair Replacement Procedure.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Hair Club Cons: Stylist forgetting my preferences.