Haier Phone Numbers and Emails

Toll-Free Number:

  • (877) 337-3639
    US Residents

Customer Service:

  • (877) 470-9174
    Canadian Residents
Is this your business?
PissedConsumer Club

Contact Information

Haier Website:

Haier Help Center:

Corporate Office Address:

Haier Group Corporation
PO BOX 1780
Rapid City, South Dakota 57709
United States

Other Info (opening hours):

Monday-Friday: 8am-8pm ET

Saturday: 8am-7pm ET

More contact details

Haier Customer Service Reviews

1.1 / 5
Bad
Guest-5714529
Very bad serice

I have a front load washing machine, i have error 4 problem with washing machine, n raise the complaint 15 days back, technician came and check it, after that it's not working, every day called to customer care, but they said to after 3 days technician will come and resolve the problem, still didn't come any technician, bad service.

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Guest-4743765
After sale service is very poor
stars-rating stars-rating stars-rating stars-rating stars-rating
3.1

I have lodged a complaint on 16 June 2023. But even after 14 days, the complaint has not been resolved. Poor customer service.

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Mansi M Itn
No resolution provided since so long
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Dear Haier Customer Service,
I am writing to express my frustration with the Haier AC that I purchased 1.5 years ago. I have complained about the cooling issue 7-8 times, and every time a technician came to check, but the issue still remains unresolved.

It has been 15 days since I last complained about the same issue, and 3 different technicians have come to check, but my issue is still not resolved. 4 days ago, one of the technicians repaired a part, but the cooling issue still persists.
I have already paid the service charge, and if another technician comes and asks for the service cost again, I will be forced to escalate this issue further.
I am extremely frustrated with this situation, and I have never seen such poor service from a company. I am disappointed that despite so many complaints, my issue is still not resolved. It is extremely hot outside, and I expect my AC to function properly.
I hope that you will take immediate action to resolve my issue.

I would appreciate it if you could send a technician who can actually fix the problem. I look forward to hearing back from you soon.
Sincerely,
Mansi Mehrotra

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Ajay T Alw
Showing e7 error

Your dealer and your company customer care all persson is not working and Not any answer my Ac problem.Befor 5Day complan not register and But behover andnot call attend dealer

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How Good is Haier's Customer Service?

Cleavon Qfl
Cleavon Qfl
Feels Disappointed | Apr 15, 2023

Miserable

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Jhase Hac
Jhase Hac
Feels Disappointed | Nov 03, 2022

Trouble

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Summary of Haier Customer Service Calls

2.4K TOTAL
CALLS
00:42 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Haier?

Product/ Service Question:

  • “Complaints for showroom workers”
  • “Complain your worker”
  • “Microwave is not working properly”

Staff Question:

  • “Service of AC”
  • “Service air conditioner”
  • “Service of washing machine”

Request for Information Question:

  • “To know about my fridge”
  • “I need help setting up my tv”
  • “I want to know how to replace battery in remote of Haier”

Return/ Replace Question:

  • “Want to replace cleaner pouch”
  • “Need hings replaced on my freezer model HNCMO53E -o1”
  • “Delay in TV replacement”

Employment Question:

  • “For job”
  • “Becoming authorized service”
  • “Job”

Shipping and Delivery Question:

  • “Need minisplits delivered to Arizona”
  • “My middle size refrigerator what is colder one or seven”
  • “My due delivery date for my Haier (QCAS740RMSS) has now been changed five times. Can some please give me an h”

Account Question:

  • “Password reset”

Other Question:

  • “Inverter”
  • “Freezer repair”
  • “Washing machine repair”

About

Related Companies

GE Appliances, Fisher and Paykel, Monogram

Summary

Haier America company was founded in 1999 and has headquarters in New York. The company deals with air conditioners, compact refrigerators and freezers, cellular phones, WiFi media players. Haier America is one of the leaders in the field of home appliances which include to name but a few wine cellars, microwaves, dishwashers and laundry. One of the company's top products are high definition televisions HDTV. Haier America is the official marketing partner and the official HDTV of the NBA. The company operates on the domestic market as well as in Canada and South America. Haier America is considered to be one of the America's leaders in the field of home appliances and it constantly works on further development and innovation.

Haier reviews and complaints

Haier is ranked 817 out of 2905 in Appliances and Electronics category

Area Served

USA

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