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1.2

I spent at least 2 months trying to figure out how to return the wrong size boots to them. I ordered a 10.5 but they sent an 11.

That may not sound bad but the 10.5 was already big. The company made the mistake and refused to help me. Their represenative said it wasnt their company's fault and despite them taking my money they could do nothing to help me. It was an almost daily fight with them.

They kept telling me that i had to contact the company that makes the boots and try to work with them, but oh...by the way they dont answer the phone number so you have to leave a message and wait for them to call you back. SERIOUSLY???

I should have looked at their reviews before doing business with them but i have learned my lesson. I will never interact with this company again.

Reason of review: Return, Exchange or Cancellation Policy.

Haband Pros: Products.

Haband Cons: Whole experience.

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Mam, Just return the boots, if the 10.5 was too big, then try the 10 and go from there. I don't know who you talked to or contacted, but if a item does not fit, you use the return label & return it.

It is DONE, and no fight with anybody. I love doing business with them, have had no trouble at all.

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