GWC Warranty - Do not buy Guardian Auto warranty

189 of 195 GWC Warranty reviews

I am the service manager of an independent auto repair shop.I have assisted customers with their extended warranty repairs for years, and while many can be difficult to deal with Guardian is by and far the worst.

I will no longer accept their warranty at our shop.

We pride ourselves on providing value for our customers, and this extended warranty is no value to anyone. From the moment I got on the phone with their people, all I received were excuses why NOTHING was covered under their contract. The conversation was adversarial from the start, and got worse as we proceeded.

This is a company that simply takes the consumers money and gives nothing back in return.Do your research on extended warranties, but please stay away from this rip off.

This review is a subjective opinion of a user.
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Product or service
Extended Warranty
Review category
Service Centers and Repairs
review #169065
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Helpful? 32 Yes 32 4 No 4
Had the same issue 5 Yes 5
189 of 195 GWC Warranty reviews

Oct 15, 2015 #1048731

I own a transmit shop in NJ.
I tell customers before I st on their car what to expect
Usually they just accept that they're screewed and deal but every once in a while there's a sh@! Storm.
Just too much work to deal with them

0 0 Reply

Apr 15, 2015 #972280 Hemet, California, United States

I am so glad that I read these comments concerning Guardian. I was skeptical from the start, now my uneasiness is confirmed. Shame on Chrysler if they did indeed sell my information to these people. Thanks again for the info.

1 0 Reply

Jan 22, 2014 #776966

Will someone please post an address for them so I can send all this junk mail back to them?? Thank you.

1 0 Reply

Jan 04, 2013 #589170

I just hung up on these clowns. I feel sorry for the elderly customers that they will use their scare tactics on to buy their pathetic warranty, and i know many will. Shame on GM/Cadillac and whoever else uses these clowns for allowing these people to harrass their loyal customers. I was passed from one high pressure salesperson to another. I explained that I was not going to make a decision until I discuss it with my wife first. They said ,well then you are making a decision. They did not want to let me off the phone until I gave them an OK and a credit card number. I get the assuming the sale thing if your a salesperson, but this is ridiculous! DO NOT GIVE THESE PEOPLE ANYTHING. I felt like I needed a shower after talking to them!

4 0 Reply

Dec 17, 2014 #917358 San Francisco, California, United States

Exactly the same thing happened to me this morning. The vehicle warranty expiration notice sent to me was seemed pretty official. I just wanted to find out the reason why they sent this notice when my warranty is still good for another year. In no time, the sales person presented a plan worth 4K and asked if I wanted to pay with debit/credit. I was like, hang on. This is 4K $$ you are talking about. I need to take sometime to think if I want to spend this much for the warranty. The call was transferred to a more aggressive sales person who offered a huge discount of 100$ and again asked credit/debit. Told him that I'll call back once I'm sure. He just kept pushing and got more aggressive. After 5-10 mins of cajoling, he gave up on me and hung up.
Glad I did not fall into the trap. Just want to let everybody know that if you get this vehicle warranty extension notice from Guardian, trash it. Curse you Toyota for giving away the contact details of your loyal customers.

2 0 Reply

Sep 30, 2011 #352050

I agree with all the complaints about guardian warranty. DO NOT WALK BUT RUN AWAY from these crooks before you consider buying this extended warranty. They have loop holes for all your problems- not willing to pay your shops hourly rate, time to do a job is not granted on repairs and good luck trying to get a person on the phone!

2 0 Reply

Jun 09, 2011 #296233

Ok, so all of you that are in favor of GWC have obviously NOT had the misfortune the rest of us had. I bought my car a year ago and purchased the GWC extended warranty :grin I'm unemployed and cannot afford major car repair bills. Well the unexpected happened and I had to take my car in for repairs. I went to the dealer who sold me the warranty only to find out they could not service my car so they transferred it to another mechanic. My engine had some trouble and rather than fixing the PROBLEM it was easier for them to put a used engine from a salvage yard in my car.. REALLY? not a rebuilt engine used... no warranty.. my $100.00 deductibel just turned into $966.00 in uncovered fees, like the sales tax, why am I paying sales tax? Also they only cover $65 an hour for labor so guess who is paying the difference, yep you guessed it This company is the biggest ripoff there is, everyone should stay away from them. Oh and it's been three weeks and I am srill waiting for my car to be repaired, the only brite side to this is the *** who sold me the warranty gave me a loaner car to use while my car is being repaires so I guess I should thank them for that. :grin :( :( ... Show more

2 0 Reply

Feb 09, 2011 #246571

Add Preferred Warranties Inc of Orwigsburg, Pa, to this same list of companies to avoid. I can and have made an identical complaint. Argumentative, adversarial, willing to pay only for re-vamped parts, only will to pay 33% of retail labor costs...

1 0 Reply

Oct 12, 2010 #199800

The complaints on this site are true. Do your homework when buying a policy, but stay away from this company. If you live in California and believe you have a complaint please contact the California department of insurance.

1 0 Reply

Oct 01, 2010 #196217


1 0 Reply
Another Pissed Consumer

Sep 23, 2010 #193237

Stay away from these shysters. They will happily take your money but will refuse to pay any claims.

1 0 Reply
Someone who loves Guardian War

Aug 04, 2010 #172032

Do you know how many shops are out there robbing warranty companies as well as consumers? Use common sense when you go to a shop. Just because a guy says the bill is $3,000.00 doesn't mean that their just going to write a check. Their not in the business of getting ripped off. They're only going to pay what a reasonable cost for the job would be. When you choose a mechanic, look at the size of the place and also if they are busy. The bigger they are, the slower they are, the more likely you're going to get robbed. They have big bills that need to get paid no matter what. Find someone you can trust. If you have any warranty, call them and find out where their preferred shops are so there is no surprises. Good Luck Hot Heads!!! ;)

1 3 Reply

Apr 08, 2016 #1141459

Wow do you go to sleep feeling good about yourself each night? Do you believe that horse sh*t coming out of your mouth? GWC sends their own people out to validate the charges and then rips them to pieces. They only pay a fraction of the average hourly rates that shops charge and purchase the CHEAPEST parts they can for your car. Used engines with mileage in excess of what your car currently has on it is the normal... GWC needs to be shutdown. Even repair shops are complaining about them...

0 0 Reply
Someone who loves Guardian War

Aug 04, 2010 #172023

Did it ever occur to you that sometimes it takes a little longer to locate a good transmission with low miles on it? Would you rather they just send in another bad transmission? Depending on the vehicle, sometimes it can be very difficult to locate good units because it's a common problem for that vehicle and all the good units are used up. Have a little patience dude, and talk nice to them about the possibility of rebuilding your unit at a reasonable price. You always get more bees with honey than you do with vinegar.

1 2 Reply

Apr 08, 2016 #1141462

No it didn't. It didn't because there are numerous transmission shops that will rebuild my existing transmission or install a remanufactured one for a very low cost. Why search for a used transmission when you will have no idea if something could be wrong with it?

0 0 Reply
Someone who loves Guardian War

Aug 04, 2010 #172016

I'm guessing that you probably hit them with a laundry list of items that you thought they should replace just because you know they have a warranty. Did you bother to see which warranty your customer chose, based on what they could afford? Did you read the warranty to see what should have been covered? Guardian has a great reputation, and I know from experience. Do you?

1 2 Reply
Be Smart People

Dec 04, 2014 #910539 Redmond, Washington, United States

This must be a paid employee who makes their money selling this ***. What is funny to me is that one of the biggest American Greed episodes was based on this exact same scam. A couple of brothers were selling wait we can't call it that I mean "marketing vehicle service contracts on behalf of leading third party administrators" Anyway these guys scammed for years. US Fidelis. I bet this is a retread from some of the same people running that scam.
PEOPLE WAKE UP, A GOOD SCAM WILL ALWAYS BE COPIED. Do your homework on the company that is offering the insurance. I can't even find a Guardian website let alone contract docs on the WWW.

2 0 Reply

Apr 08, 2016 #1141467

Wow can you believe this? -->Since 2003, GWC Warranty has been accredited with the Better Business Bureau, having achieved and maintained the highest possible A+ rating. BBB-accredited companies meet stringent standards, including a commitment to helping consumers make smarter decisions.****** We have lost ALL respect for the BETTER BUSINESS BUREAU. Looks like you can just buy your rating from them. Hey BBB, have you noticed ALL OF THE COMPLAINTS ON HERE?

0 0 Reply
Pissed I wasted money on this

Jun 09, 2010 #152116

Rick is an A-hole...he always has an excuse...I've been waiting for my car for 3 weeks now....he is full of excuses and is RUDE. Horrible customer support.

1 0 Reply

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