Gutter Helmet - My gutters are laying on the ground and GutterHelmet won't respond.
Update added by user May 08, 2015
Still no word from ANYONE at Gutter Helmet.Researched the product and found out that they are made by Southeastern Metals Mfg.
Inc, Jacksonville, FL but they claim they only make the "Helmet" and not the gutters.However, my contract has the Gutter Helmet name and logo, and claims to use only “Gutter Helmet ® panels, brackets, end caps, diverters, fasteners, and accessories.” Since the yahoos that installed my gutters are now out of business (wonder why), I am just S Out of Luck.
BEWARE OF GUTTER HELMET, THEIR WARRANT IS MEANINGLESS.
Original review posted by user Apr 28, 2015
I had a GutterHelmet dealer replace the gutters on my house 3 1/2 years ago. They are now laying on the ground. The dealer is now out of business (no wonder). I emailed a request for warranty work but didn't hear anything back, so I called Gutter Helmet. They refer another dealer, over a hundred miles away, but they refused to do the warranty work and suggest I call a local dealer to redo them AT MY EXPENSE. I called and talked to someone at the call center and she advised she was going to forward my complaint to the GutterHelmet offices, that was a week ago. I have yet to receive any response as yet. I just emailed them again, we'll see if anyone responds to my complaint.
I would diffidently not refer or recommend Gutter Helmet to anyone. They were prompt to install the materials, grab the check, but left all of the old material on the lawn for me to dispose off.
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Service call
- Reason of review:
- Warranty issue
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Review category
- Building Products