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3.0

Dear Customer Service Representative:

I bought a video set(The Sounds of American English (https://gum.co/Sounds_of_American_English)) but being charged three times for the same product- a video set.

I placed an order on Jan. 15 for a prelaunch sale. Later, I mailed the author on Jan 24th that I had not received the video set yet but she replied me the transaction had failed. I placed a new order on Jan. 23rd again and one of them was a repeat order but I didn't receive any confirmation notices, such as purchased items. Please consider this suggestion carefully as this might not only damage to your well-established reputation but lose faith from customers.

Please cancel my repeated orders immediately.

Sincerely,

Reason of review: Problems with payment.

Monetary Loss: $38.

Preferred solution: Full refund.

Gumroad Cons: Platform.

Location: Taipei, Tai-Pei

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CherylDunn

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