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Contact Guinness Customer Service

How to Reach a Person at Guinness

Verified Contact Information

Legal:

  • 1-212-202-1800
    Copyright Infringement Inquiries

Sales/ Reservations:

  • 1-909-317-3485
    Webstore
Send Message

Legal:

copyright@diageo.com
Copyright Infringement Inquiries
consumer.privacy.queries@diageo.com
Privacy Inquiries

Sales/ Reservations:

customerservice@guinnesswebstore.com
Webstore

Guinness Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Guinness Phone Number
1 (212) 202-1800
Average Calls duration
3 minutes
Most Popular Guinness Email Address
consumer.privacy.queries@diageo.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
92% phone, 8% email
Common Reasons for Contact
Request for information, refund, payments and charges
View full overview

How to Contact Guinness?

Guinness contact numbers are based on the query that might be raised. Solicitations of a legal nature (for instance, relating to patent infringement) may be directed to 1-212-202-1800. This Guinness phone number will connect you to the Guinness legal department through Diageo, the parent company. The Guinness sales and web store line (based in the U.S.) can be reached by calling 1-909-317-3485 to place orders or reservations. This line will certainly be useful for help completing an order there, product availability, tracking orders, or general merchandise support inquiries. It is best to place such calls during business hours and with an appointment in advance.

Depending on the nature of your concern, there are different Guinness email options when contacting Guinness. In every case of a legal nature, particularly those regarding copyright, you should write to copyright@diageo.com. In case of privacy and/or any issues regarding using your data, consumers may write to consumer.privacy.queries@diageo.com.
Questions about sales or the Guinness web store should be directed to customerservice@guinnesswebstore.com. Ensure the Guinness email has a clear subject line and relevant body content regarding your query or concern. In most instances, the customer service department will respond within two to three working days.

Acting on behalf of Diageo plc, the Guinness corporate address for the United Kingdom is 16 Great Marlborough Street, London W1F 7HS. This is the site of the company's global headquarters, which regulates major business and branding decisions.
The majority of customers, either from the U.S. or those sending physical mail, are directed to use the dedicated mailing address: Attn: Consumer Care—Privacy, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007, United States. Interested parties will need to book an appointment, but documents or inquiries can be sent by mail without notice.

Customers can obtain support online through the Guinness website. Users can access the "Contact Us" page and fill out an inquiry form, which takes no more than a minute to complete. The form requires first name, last name, confirmed email address, date of birth, city, state, area of inquiry (consumer, retailer, or other), and why they are contacting them.
There is an optional field for providing a telephone number and an area where you may describe your concerns. You must have accepted the Guinness privacy and cookie notice before you submit. Once the request gets submitted, the Guinness customer service team processes it and will usually get back to you within two to three working days.

PissedConsumer Club

Contact Information

Guinness Website:

Guinness Help Center:

Corporate Office Address:

Diageo plc
16 Great Marlborough Street
London, England W1F 7HS
United Kingdom

Other Info (opening hours):

Mailing Address:

Attn: Consumer Care - Privacy

3 World Trade Center

175 Greenwich Street

New York, NY 10007

United States

More contact details

Why Customers Call Guinness?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 63%
  • Request for Information 25%
  • Refund 6%
  • Payments and Charges 6%

Customer Inquiries & Issues

63%
  • "Record is therr"
  • "Found plastic in my beer"
  • "Found a plastic ball in a beer can"

Request for Information

25%
  • "To report about an object I found in my drink"
  • "About my beer purchase not being fresh missing ball in cans"
  • "I have a unique Guinness beer item I'd like to find more info about it"

Refund

6%
  • "Beer refund status"

Payments and Charges

6%
  • "Cannot get my rebate"

Compare Guinness Customer Service To

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5.0 out of 5

Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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