Contact Guild Wars 2 Customer Service

The Guild Wars 2 email address for customer service inquiries is support@arena.net. You can email customer care whenever you have account issues, require game or tech support, or have payment-related questions. Feedback, complaints, and suggestions can be sent to this Guild Wars 2 contact email as well. You can also contact the company’s representatives at community@arena.net. Press and media inquiries can be discussed at pr@arena.net. If you receive an offer that claims to advertise an ArenaNet job and suspect it can be a scam, report the issue and forward the message to jobscamreport@ncsoft.com. Privacy Policy concerns can be sent to privacy@arena.net. The Data Protection Officer is also available at dpo@ncsoft.com.

The Guild Wars 2 headquarters address is ArenaNet, LLC, 3180 139th Ave SE, 5th Floor, Bellevue, Washington 98005, United States. The Legal department at this address is ready to handle official notices, requests, and other documentation. You can also mail the Guild Wars 2 customer service team with your concerns, complaints, and feedback. The same address is appropriate for the Privacy Policy and Data Protection questions. If you are outside the USA, you can find the Guild Wars 2 address to contact the company’s Data Protection Officer on the official website. Visit the Privacy Policy page and scroll to the Contact Us section to find the office address for your country.

The Guild Wars 2 hours for phone support are not specified on the official website. However, you can try contacting customer service within regular business hours: Monday to Friday from 9 a.m. to 5 p.m. PT. Note that the company prioritizes online communication with its clients, therefore, you can use the official support page whenever convenient to browse the answers to your questions or submit a ticket. Alternatively, you can email your inquiry to the customer care agents directly at support@arena.net, and the company’s representatives will get in touch with you to provide information or assistance as soon as they study your case.

The company does not currently offer a Guild Wars 2 chat feature to contact their customer service. However, you can use the official support page to submit a ticket. Visit the Guild Wars 2 website and log into your account by providing your credentials. Click the Support tab in the top right corner of the homepage and select the topic of your inquiry. Complete the online form with your contact information and describe the details of your issue in the text box below to submit the ticket. Alternatively, you can click the Forums button on the top right corner of the screen to browse topics created by fellow users.