Bought Jeans From Guess RIPPED within a month and a half!

93 of 106 Guess reviews

I bought a pair of $80 jeans from guess.com, I barely wore them.They ripped while trying to sit down???

I contacted customer service online and they asked for a picture of them.

I sent them a very high quality picture of the tear and I got an email back from them saying that the rip was analyzed and it was concluded that the rip was caused by "excess stress" and it wasnt manufactures error.Now, I dont know about anyone else, but I consider sitting down a daily activity and I think a pair $80 jeans, especially from a well known brand like Guess, should be able to withstand it.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Advertised vs Delivered
Price Affordability
Delivery Service

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$80
Product or service
Jeans Quality
Review category
Footwear and Clothing
review #541303

Author wants to be contacted by the company. Learn more

Had an experience with Guess? Submit review ›
Helpful? 4 Yes 4 1 No 1
Had the same issue 2 Yes 2
93 of 106 Guess reviews
Ricochet-Rabbit

Oct 05, 2014 #880283

You must have looked like the ultimate stuffed sausage to do that kind of damage. What kind of painful sound did it make? Was it more of a loud pop or the slow twang of individual threads letting go?

5 1 Reply
NoWorriesTampa

Oct 20, 2014 #887304

Those jeans must have been working SO hard... I'm surprised you were able to actually get into the "Sitting" position.

2 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Guess.
Filing a new complaint about
×