Grubhub - Reneged on promise of gift-with-purchase (iTunes card)

148 of 340 Grubhub reviews

Update added by user Jul 12, 2016

Original review posted by user Jul 11, 2016

I had the same experience. They clearly offered the iTunes gift card as a gift-with-purchase, reneged, and now they're claiming, after the fact, that it was actually a "sweepstakes".

Here's the exact text from the e-mail, including the fine print. Notice there is no mention whatsoever of a drawing, random selection, contest, or any similar concept:

"Turn the Taste back on with a $5 iTunes® code from us

We’ve missed you, and we’re not just saying that. To prove it, after you’ve placed your order, get a $5 iTunes® code and download something great.*

Enter code iTunes5 at checkout. ORDER NOW

* Qualifying Orders must be placed at or Grubhub’s iPad®, iPhone® or Android™ apps by July 7, 2016 using the codeITUNES5, with your Grubhub account associated with the email address at which you received this email. Qualifying Orders must not be cancelled. Subject to your compliance with all applicable terms, you can earn one (1) $5 iTunes gift card, which will be emailed to you within five (5) days of placing your Qualifying Order. Redemption of the gift card is subject to rules and restrictions, and it is not redeemable for cash, except in Grubhub’s sole discretion. Apple is not a participant in or sponsor of this promotion."

Ridiculous. This is beyond deceptive marketing, this is fraud. Sure, it's only $5, but it's the principle. I only agreed to overpay for my food with the expectation of getting some of that money back. I'll definitely never use Grubhub again.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • False advertising
    • Being conned
    • Fraud
    • Being lied to

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
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review #880519

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148 of 340 Grubhub reviews

Jul 21, 2016 #1188181 Fremont, California, United States

They are reneging on their offer with me as well. Legally you need to clearly state that it is a contest and include chances of winning. This is a real amateur move on grubhub's part that has class action written all over it.

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