Old Sushi and no driver. Order a Pizza, Grubhub isn't ready...

249 of 340 Grubhub reviews

I ordered Grubhub for Sushi delivery the other night and after about an hour of waiting, I called my restaurant to inquire about my food. They said it has been sitting in the to-go area for about 45-60 minutes and they were still waiting for a driver to come pick it up. So I contacted Grubhub and gave my spiel and was told I would get a call back after she then contacted my restaurant. About '15' minutes later I got a callback from Grubhub and said a driver was on the way and apologized for the wait and offered me some *** coupon for my next order. This is now about 1 1/2 hours past my food being prepared and this is Sushi were talking about. Raw fish, just sitting out warming back up all slow over time, gross. I asked GrubHub if they were going to have me dinner re-done for health safety. They said they could only offer a *** $10 coupon for my next order. Garbage. They never offered to have my food re-made and then delivered because he already picked up the old meal.

I'm not just disappointed with my experience, but GrubHub wouldn't even look out for my safety and told me I could only get the old food delivered. Along with my need for Grubhub, my dinner went right to the trash after a delivery that took TWO HOURS from start to finish!!

DO NOT USE GRUBHUB, that's my review. No Stars.

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More Review Details

Turnaround Time
Customer service

Reason of review:
All thee above. Bad everything!
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Grubhub Food Delivery
Review category
review #702207

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249 of 340 Grubhub reviews

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