Not resolved

I purchased a cleaning service coupon (with Totally Awesome Maids) on 3/25/2017 and paid $115.Groupon has 3 day cancellation period.

I tried several ways to contact the merchant -left voice mails and emails but they did not contact me untill 3/31. The merchant then told me that they were fully booked for the next 3 weeks and therefore could not provide the services. I could not wait that long so I asked Groupon to cancel and provide a refund.

They are refusing.Surely if there is a 3-day cancellation period, then the merchant should be required to make contact me buyer within that period to discuss the service to be provided.

Review about: Totally Awesome Maids Cleaning Service Coupon.

Review #1031494 is a subjective opinion of a user.

Price Affordability
Advertised vs Delivered
Discounts and Special Offers
Delivery Service
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Diversity of Products or Services
Layout of Store
Value for money
Reason of Review / Monetary Loss Problem with delivery / $115
Preferred solution Full refund

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