0 comments
Not resolved

Update by user Apr 15

Sorry I did not rate because my complaint comes from a service provided viewpoint.

Original review posted by user Apr 13

We were a satisfied Groupon Merchant and received over $22,000 in revenue until we asked to switch account managers.This account manager Claire, never returned emails to launch campaigns, and making clarifications to our contact/addresses.

Come to find out, Groupon claimed our refund rate was very high and while we checked on these refunds discovered 1) clients were cancelling their scheduled appointment BEFORE EVEN HAVING SERVICE DONE. 2) Refunding expired vouchers same reason and having customer using another voucher for service. 3) Refunding client vouchers without giving salon chance to rectify. Bottom line?

When you use Groupon to sell a product it is safer than offering services which can't be taken back.Also if they give out refund, you will not COLLECT the 20% balance, which you would have already paid out to your employee!

Review about: Hair Services.

I liked: Original account manager, John franks.

I didn't like: Customer service, Claire ruscitti, Ashley maleshetsky, Groupon does not take responsibility for their mistake, Reported them to attorney general.

Review #1034016 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $5000
Preferred solution Let the company propose a solution

Had an Experience with Groupon?

Submit review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

"I just purchased a Groupon for Dal Toro Ristorante Las Vegas; $60 Value for Two or More People at Dinner. Originally I was searching for lunch deals in Vegas, which is..." Read more
"Purchased $49.99 deal on Groupon a/c cleaning with Brake-O-Rama. Called and visited 3 different branches in Central Jersey for more than 7 times already but the vendor (Brake-o-rama)..." Read more
"Purchased 4 from Groupon last year as a Christmas present for grandchildren ages 4-9 years of age.Three encountered cracked screens within a week.The last turns on to start up screen..." Read more
"Worst customer service. I bought TV and its damage pcs. I have file a complain and its been 5 days no one come back to me for this issue.Never buy..." Read more
"I order an fitness waterproof smart bluetooth band remote camera sleep monitor black color. And when i get my item and open it at LBC palompon, Leyte office, I found..." Read more
"Originally wanting the veggie leather(online only), but not restocking so I ordered embossed leather as the only other tan slip on option. Extremely disappointed. One shoe noticeably shittier looking than..." Read more
""Hello reviewers, I have read that tidebuy is a scam. However, I did not believe that. I thought that is just some **** off customers. Believe what? Here is my..." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more