Contact Groundfloor Customer Service
How to Reach a Person at Groundfloor
Verified Contact Information
Customer Service Number:
-
1-404-850-9224Borrower Services
Customer Service:
-
1-404-566-9686Asset Management
-
1-404-850-9223Investor Support
Headquarters:
-
1-404-850-9225
Groundfloor Emails:
Business Customer Service
Regulatory and Goverment Affairs
Complaints/ Feedback
Customer Service
Asset Management, Borrower Services, Groundfloor Lending, Investor Support
Groundfloor Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Groundfloor Phone Number
1 (404) 850-9224
Average Calls duration
1 minute
Most Popular Groundfloor Email Address
support@groundfloor.us
Issue Resolution Rate
Low (8% reported full resolution)
Contact Method Distribution
82% phone, 18% email
Common Reasons for Contact
Account, product/ service and request for information
Call Volume by Day
View full overview ›
Groundfloor Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Groundfloor Phone Number | 1 (404) 850-9224 |
| Average Calls duration | 1 minute |
| Most Popular Groundfloor Email Address | support@groundfloor.us |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Account, product/ service and request for information |
Call Volume by Day
Contact Information
Groundfloor Website:
Groundfloor Help Center:
Corporate Office Address:
Groundfloor Finance Inc.
600 Peachtree St NE Suite 810
Atlanta,
Georgia
30308
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
Mailing Address:
PO Box 79346,
Atlanta, GA 30357
USA
Summary of Groundfloor Customer Service Calls
28
TOTAL
CALLS
CALLS
00:51
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Groundfloor?
Account Question:
- “Unable to transfer funds from my investor account to my personal bank account keeps coming up an error”
- Money being stolen out of my account by an employee. Of grouñdfloor...
- “Can't add bank account”
Product/ Service Question:
- “Tech support”
- “Problem getting investments to save in system.”
- “Draws”
Request for Information Question:
- “About my Account invesment”
- “Ask about transfer”
- “To talk about return”
Staff Question:
- “My Realtor and Asset Manager we have called him several times to emailing him no he responded once Trying get in touch with the Broker Jermaine Thomas regarding by Real Estate deal”
Activation/ Cancellation Question:
- “Cancel”
Other Question:
- “Money”
- “Stop txfr”
- “Not operate motor”
Compare Groundfloor Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Groundfloor