Skip to content

Contact Groundfloor Customer Service

How to Reach a Person at Groundfloor

Verified Contact Information

Customer Service Number:

  • 1-404-850-9224
    Borrower Services
Call customer service
Send Message

Customer Service:

  • 1-404-566-9686
    Asset Management
  • 1-404-850-9223
    Investor Support

Headquarters:

  • 1-404-850-9225

Groundfloor Emails:

Business Customer Service
Regulatory and Goverment Affairs
Complaints/ Feedback
Customer Service
Asset Management, Borrower Services, Groundfloor Lending, Investor Support
Jobs/ Career
Media
Affiliates, Press Inquiries

Groundfloor Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Groundfloor Phone Number
1 (404) 850-9224
Average Calls duration
1 minute
Most Popular Groundfloor Email Address
support@groundfloor.us
Issue Resolution Rate
Low (8% reported full resolution)
Contact Method Distribution
82% phone, 18% email
Common Reasons for Contact
Account, product/ service and request for information
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Groundfloor?

Most Popular Number:

(404) 850-9224
Borrower Services
Total calls: 21 Issue resolved: 1 Last call: Apr 30, 2026

The Groundfloor phone number to get in touch with the Borrower Servicing team is 1-404-566-9686. Existing customers can call this helpline for information and assistance with their inquiries Monday through Friday between 9 a.m. and 5 p.m. ET. The customer care advisors are ready to provide investment guidance, clarification on fees, or tech support and help with account or transaction issues. Potential clients can learn more about the company and its services at 1-404-850-9224. The Investor Relations team is available at 1-404-850-9223 to discuss partnerships and investment opportunities. To reach official representatives at the company’s headquarters on legal inquiries, call 1-404-850-9225.

The Groundfloor contact email for customer service inquiries is support@groundfloor.us. It can be used for general questions and matters concerning Investor Relations. If you want to file a complaint or share feedback, email it to contact@groundfloor.us. Data Protection requests and Privacy Policy concerns can also be sent to this address. Existing customers can discuss their inquiries with the support agents at borrower_services@groundfloor.us. The Groundfloor email for new clients is borrower@groundfloor.us. If you are interested in partnership with the company, write to affiliates@groundfloor.us. Media and press representatives can get in touch with the PR team at press@groundfloor.us. To learn about job opportunities, send your request or resume to groundfloor@jobs.workablemail.com.

The Groundfloor address for official correspondence and information requests is Groundfloor Finance Inc., 600 Peachtree St NE Suite 810, Atlanta, Georgia 30308, United States. You can also mail your concerns, complaints, and feedback to PO Box 79346, Atlanta, GA 30357, United States. The Groundfloor customer service team will study your matter and get in touch with you to discuss the details, answer your questions, or offer ways to resolve the issue. The same address can be used to learn more about the investment opportunities and partnership requirements. If you have questions regarding the Privacy Policy or Data Protection, mail them to the Data Protection Officer at the mentioned address.

PissedConsumer Club

Contact Information

Groundfloor Website:

Groundfloor Help Center:

Corporate Office Address:

Groundfloor Finance Inc.
600 Peachtree St NE Suite 810
Atlanta, Georgia 30308
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Mailing Address:

PO Box 79346,

Atlanta, GA 30357

USA

More contact details

Summary of Groundfloor Customer Service Calls

28 TOTAL
CALLS
00:51 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Groundfloor?

Account Question:

  • “Unable to transfer funds from my investor account to my personal bank account keeps coming up an error”
  • Money being stolen out of my account by an employee. Of grouñdfloor...
  • “Can't add bank account”

Product/ Service Question:

  • “Tech support”
  • “Problem getting investments to save in system.”
  • “Draws”

Request for Information Question:

  • “About my Account invesment”
  • “Ask about transfer”
  • “To talk about return”

Staff Question:

  • “My Realtor and Asset Manager we have called him several times to emailing him no he responded once Trying get in touch with the Broker Jermaine Thomas regarding by Real Estate deal”

Activation/ Cancellation Question:

  • “Cancel”

Other Question:

  • “Money”
  • “Stop txfr”
  • “Not operate motor”

Compare Groundfloor Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Groundfloor? What happened? What can we help you with?
Submit review Don't show this popup