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Contact Grilla Grills Customer Service

How to Reach a Person at Grilla Grills

Verified Contact Information

Toll-Free Number:

  • 1-844-363-5386
Call Now
Send Message

Customer Service:

  • 1-616-392-7410

Customer Service:

mboeding@aob.com
App Support
support@grillagrills.com

General Info:

info@bbqvillecanada.ca
BBQVille Canada

Legal:

dataprivacy@aob.com
Privacy Inquiries

Media:

grillmaster@grillagrills.com

Grilla Grills Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Grilla Grills Phone Number
1 (616) 392-7410
Average Calls duration
1 minute
Most Popular Grilla Grills Email Address
support@grillagrills.com
Issue Resolution Rate
Low (9% reported full resolution)
Contact Method Distribution
97% phone, 3% email
Common Reasons for Contact
Product/ service, request for information and account
View full overview

How to Contact Grilla Grills?

There are various Grilla Grills phone numbers dedicated to customer support. There is the general customer service number at the base of everything, for which Grilla Grills Company has provided 1-616-392-7410. This Grilla Grills phone number will connect the caller in the United States. If one needs support from Canada, one has to call the number +1-403-945-0732 as it connects one with BBQVille Canada, one of Grilla Grills partners. If you have issues with a product or want to know more about a feature or appointment, you could use one of these numbers to talk directly with a representative.

Grilla Grills allows for various types of email contact- however, the appropriate email address will depend on the reason for the inquiry. Customers can reach Grilla Grills by email at grillmaster@grillagrills.com for general support or inquiries. These Grilla Grills email addresses are read by support staff, who aim to reply to inquiries in less than 2 to 3 business days. There are customers from Canada for whom questions might pertain to the BBQVille Canada partner store. Such customers can forward their inquiries to info@bbqvillecanada.ca. Most people prefer to send emails when asking broad questions and attaching receipts or pictures of grill parts.

There are no special published official hours of operation for Grilla Grills customer service, but it tries to respond to inquiries as quickly as possible. Urgent matters or questions that require an immediate answer should be resolved via telephone, as it is considered the most efficient method. Emails are also generally expected to receive replies within 2-3 business days. The company tries to answer all these queries in a timely manner, but there may be some delays due to the number of messages that get piled up.

Grilla Grills website provides online support. Customers can submit their inquiries directly online by simply going to the "Contact Us" section, which will find an online contact form. This contact form can accommodate various inquiries, such as general inquiries, warranty provisions, product inquiries, or customer feedback. Individuals needing to check shipping inquiries or order status might find it quicker to call customer service. Online support is available anytime for customers' needs outside of normal working hours.

PissedConsumer Club

Contact Information

Grilla Grills Website:

Grilla Grills Help Center:

Corporate Office Address:

American Outdoor Brands, Inc.
1800 N Route Z
Columbia, Missouri 65202
United States

Other Info (opening hours):

Hours (CST):

Monday - Friday: 9:00am - 5:00pm

More contact details

Why Customers Call Grilla Grills?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 56%
  • Product/ Service 30%
  • Account 7%
  • Request for Information 7%

Customer Inquiries & Issues

56%
  • "Smoke coming out of my hopper"
  • "Why is there smoke coming out of the hopper"
  • "Grill is junk"

Product/ Service

30%
  • "Broken smoker"
  • "Problem with control knobs melting"
  • "My devise doesn't connect with my silverbac"

Account

7%
  • "Silverback .60 code"
  • "Can't log in to app"

Request for Information

7%
  • "SUPPORT NEEDED grill doesn't heat up and grill doesn't hold temperature when it did heat up."
  • "Didn't talk to anyone because I don't have a number to call.I need a cord for my Chimp. How can I get one!Thanks!"

Compare Grilla Grills Customer Service To

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