Contact Grilla Grills Customer Service

Grilla Grills allows for various types of email contact- however, the appropriate email address will depend on the reason for the inquiry. Customers can reach Grilla Grills by email at grillmaster@grillagrills.com for general support or inquiries. These Grilla Grills email addresses are read by support staff, who aim to reply to inquiries in less than 2 to 3 business days. There are customers from Canada for whom questions might pertain to the BBQVille Canada partner store. Such customers can forward their inquiries to info@bbqvillecanada.ca. Most people prefer to send emails when asking broad questions and attaching receipts or pictures of grill parts.

There are no special published official hours of operation for Grilla Grills customer service, but it tries to respond to inquiries as quickly as possible. Urgent matters or questions that require an immediate answer should be resolved via telephone, as it is considered the most efficient method. Emails are also generally expected to receive replies within 2-3 business days. The company tries to answer all these queries in a timely manner, but there may be some delays due to the number of messages that get piled up.

Grilla Grills website provides online support. Customers can submit their inquiries directly online by simply going to the "Contact Us" section, which will find an online contact form. This contact form can accommodate various inquiries, such as general inquiries, warranty provisions, product inquiries, or customer feedback. Individuals needing to check shipping inquiries or order status might find it quicker to call customer service. Online support is available anytime for customers' needs outside of normal working hours.