Not resolved

Our bus broke down. We weren't communicated to during the process, nor allowed to leave or supported in finding alternative arrangements. I missed my appointment in LA. I have been trying to get a refund since February! Was told to send in a written request for the refund and that I would take 4-6 weeks to be process. Finally a $20 "credit" was offered after 7 months. This company is in the dark ages and does not care about their customers.

This was truly disheartening affair and am never ever travelling with greyhound again.

Also I would recommend people to shun th use of the company transport with such attitude towards its customers.

Review about: Greyhound San Francisco.

Review #931202 is a subjective opinion of a user.

1.0
Quality of Food
Customer service
Product or Service Quality
Billing Practices
Exchange, Refund and Cancellation Policy
Level of Comfort
Website
Value for money
Staff
Price Affordability
Discounts and Special Offers
PRODUCT OR SERVICE Greyhound Customer Care
Reason of Review / Monetary Loss Poor customer service / $2000
Preferred solution Full refund

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Anonymous
Gilbert, Minnesota, United States #1227778

Contact your State's Attorney General.Helping citizens is their job.

Mine helped & things are looking good.Best luck.

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