2103 San Pablo Ave, Oakland, CA 94612, USA
1 comment
Not resolved

I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour.I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight.

While going back from Oakland to Sacramento, the greyhound bus got delay by more than 2 hours. The lady in the counter (black lady) cannot tell us the reason of the delay. When asked her, she always replied as "I don't know". I have waited for 3 hours but the bus did not show up.

Instead I took Uber from Oakland to Sacramento and paid from my own pocket. I am just a tourist, and I thought bus service in USA is good. What a shame of this bus company. For those people planning to use Greyhound buys company, don't use it.

I am totally disappointed with Greyhound bus staff specially in Oakland bus station. I ticket is already paid. To those people who reads this.. DO NOT USE GREYHOUND BUS anymore specially in OAKLAND USA.

The staff in the counter is very, very, very, very bad.

I think her name is PAT and she is not telling her last name.She must be terminated from service.

I didn't like: Custoner service delivery.

Review #1008502 is a subjective opinion of a user.

PRODUCT OR SERVICE
Greyhound Bus Service
Reason of Review / Monetary Loss Poor customer service / $200
Preferred solution Full refund

Had an Experience with Greyhound?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Alfred
Riyadh, Ar Riyad, Saudi Arabia #1288522
This must be reviewed by the management.
This is not acceptable !!!!!!!

You May Also Like

"2535 Hauser BoulevardLos Angeles, California 90016 Monday, December 21, 2015 c/o Mr. Constantino de Oliveira, Chairman c/o Mr. Paulo Sergio Kakinoff, President & Chief Executive Officerc/o Mr. Sérgio Quito, Chief Operating..." Read more
"Dear United Airline Customer Care, My name is Ning Wu. I have purchased UA tickets of RIC to NKG, Feb. 10, 2016 and NKG to RIC, Feb. 24, 2016. United Conf#..." Read more
"On May 30, 2016 I traveled from KL - Perth. I wheeled my custom made wheelchair to the plane door. When I disembarked it was not waiting at the door..." Read more
"Yet another disappointing tale of Thai Airways in-flight services. I was on board on 18th September 2015, flight TG629 from Hong Kong to Bangkok. This really came as a shocker..." Read more
"I hired Tru Green to take care of my lawn as I'm a busy professional. I've always prided myself in having a beautiful lawn. They promised they would kill the..." Read more
"I bought a Maverick La-z-boy recliner for $1500. And bought the warranty , told by the clerk, covered top to bottom for 5 years. After 2 years, the leather on..." Read more
"My order 333626637 was not received and the tracking number show that it have not arrived in the destination country . I also experience that it has been removed from..." Read more
"Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more