Contact Greenwood Customer Service

The company has an active user support team handling client queries and complaints via several email addresses. Those consulting for help with general issues and concerns can write to support@gogreenwood.com. For information about the company's products and services, email info@gogreenwood.com. To contact Greenwood’s customer service for media-related inquiries, submit your request to media@gogreenwood.com. Lastly, engineering-support@gogreenwood.com is available to request technical assistance with mobile app issues. Emailing the company agent is a better alternative to calling them in complex cases. However, users should avoid this method if the problem is sensitive or requires the sharing of confidential information. In such cases, it would be better to visit the Greenwood office during working hours.

The company headquarters is located in Georgia at 75 Pharr Road, Suite 550389, Atlanta, Georgia 30355, United States. Clients who are unable to receive satisfactory solutions to their problems via call or email can visit the Greenwood address for better service during working hours. They can also submit their queries and complaints in writing to the corporate office. However, because it is time-consuming, it is only recommended if the issue is challenging to resolve online.

Greenwood’s hours of operation for its corporate office are from 10:00 AM to 7:00 PM EST Monday through Friday. Clients can also submit their queries and complaints via any online channel they prefer during these hours. After reviewing them, the agent will respond as soon as possible. The company has also published several self-service resources on its official website, accessible 24/7.

To reach the company representative via the Greenwood website, open it in your browser and head to the Contact Us page. Once there, select the most suitable email address for your department and submit the request during the specified hours. For instance, those seeking community support for investment accounts can email Support@gogreenwood.com between 10:00 AM and 7:00 PM EST on weekdays. Users can also seek online assistance from Greenwood’s customer service by initiating a live chat during business hours or by using the published mailing address to consult the corporate office directly. Browsing the website's FAQ section is also an option for self-help with general issues and inquiries.