Skip to content
Write review For Business
  • Login

Contact Greenies Customer Service

How to Reach a Person at Greenies

Verified Contact Information

Toll-Free Number:

  • 1-866-473-3643
Call Now
Send Message

Accessibility:

  • 1-800-862-6293

General Info:

info@greenies.com

Accessibility:

accessibility@effem.com

Legal:

dmca@effem.com
DMCA Inquiries
privacy@effem.com
Privacy Inquiries
chiefcomplianceofficer@effem.com

Media:

marsmediarelations@effem.com

Greenies Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Greenies Phone Number
1 (866) 473-3643
Average Hold Time
00:01:01
Average Calls duration
3 minutes
Most Popular Greenies Email Address
info@greenies.com
Greenies Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
View full overview

How to Contact Greenies?

The company has an active user support team that handles client queries and complaints via toll-free helpline at (866) 473-3643. Those with accessibility concerns can use the Greenies phone number, (800) 862-6293, to reach the respective agent during working hours. That will guarantee quick responses to their requests and a seamless experience.

Multiple options for emailing agents are available for different purposes. Clients seeking to report accessibility issues can contact the relevant department at accessibility@effem.com. For general information about the company, email info@greenies.com during Greenies’ hours. Clients with legal or DMCA inquiries can submit their request to the respective department at dmca@effem.com. Those seeking to report privacy issues or concerns can contact privacy@effem.com. Lastly, the Greenies contact email chiefcomplianceofficer@effem.com is available to discuss general legal matters with the relevant agents.

Greenies’ customer service is available at the company offices seven days a week. From Monday to Friday, users can consult them online or in person between 8:00 AM and 8:00 PM CST. On weekends, the working hours are slightly less, between 8:00 AM and 4:00 PM CST. The company's corporate headquarters is also open during these hours. However, when visiting it, users must confirm the agents’ availability and schedule an appointment. Once done, they can arrive at Mars PetCare US Inc., 315 Cool Springs Blvd., Franklin, Tennessee 37067, United States.

For an online consultation with the user support team, open the Greenies website and head to the Contact page. Once there, complete the online form by providing your identification and contact information, and pet details. To elaborate, you must provide your full name, email address, the subject of concern, a comment, pet name, breed, gender, and other details. Submitting your request during working hours ensures a quick follow-up from the relevant agents. Users can also consult the customer care team via Greenies’ chat for real-time assistance within working hours.

PissedConsumer Club

Contact Information

Greenies Website:

Greenies Help Center:

Corporate Office Address:

Mars PetCare US Inc.
315 Cool Springs Blvd.
Franklin, Tennessee 37067
United States

Other Info (opening hours):

Hours (CST):

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 8:00am - 4:00pm


Mailing Addresses:

800 High St.

Hackettstown, NJ 07840


DMCA Agent

c/o Marketing Properties

Mars, Incorporated

930 W. Evergreen Ave.

Chicago, IL 60642

More contact details

Why Customers Call Greenies?

Top Reasons of Customers Calls

  • Product/ Service 38%
  • Customer Inquiries & Issues 33%
  • Request for Information 14%
  • Shipping and Delivery 10%
  • Activation/ Cancellation 5%

Product/ Service

38%
  • "Having trouble with cameras working"
  • "Is Greenies's dog food smart essentials discontinued"
  • "I want to order greenies smart essentials dog food"

Customer Inquiries & Issues

33%
  • "Dog ate whole bag of 8 greenies"
  • "Compliment you on your Pillow Pockets….they r a life. Saver!!!"
  • "Treats"

Request for Information

14%
  • "Speak with someone"
  • "Question about where they ship from"

Shipping and Delivery

10%
  • "In tracking my order it has not moved since the 15th. When will I receive it"
  • "Did not receive product"

Activation/ Cancellation

5%
  • "Cancel all orders including this coming Monday may 12"

Compare Greenies Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Milk Bone
Milk Bone Customer Service
stars-rating-fill
4.7 out of 5
Stella And Chewys
Stella And Chewys Customer Service
AnimalBiome
AnimalBiome Customer Service

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Greenies? What happened? What can we help you with?
Submit review Don't show this popup
Greenies
Reviews Contacts Community