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Having been a regular customer for many years, I am appalled at the present state of this company - from the quality of the product to the barely-existing customer service. Last couple of years has been steadily down the hill - the cartridges hold less and less, the battery life is shortened; if & when they bother to respond to inquiries, it is usually after a week or two.

It took almost a month to register the return of the recyclable cartridges, only to have 0 points applied to the account. Now they also blame the CA e-cig regulations - each order, prior to being shipped out, has to be confirmed by phone; in case you miss the call, they do not ship. Their Facebook page has been closed down due to excessive complaints and negative reviews; on their web page they keep only the 5-star reviews, and it was impossible to review them anywhere else (til now).

Years ago, this was a solid company with a good product; with the new ownership/management came the array of problems.

Worse yet, they refuse to acknowledge them and, quite frankly, I don't think they care.

Reason of review: Bad quality.

Location: San Clemente, California

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Guest

Check out https://www.theoreon.com . I believe it is identical to the Greensmoke e-cigs we knew and loved back in 2014. They have a write up about it.

Guest

Ever since Green Smoke sold out to Phillip Morris they have lost me as a customer. The Customer service as well as the products themselves have gone down hill considerably.

Alonzo Lww

Really shady conduct on their part! Very disappointed with the company I was loyal to for so long.

Guest

I agree! They don't care!

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