Contact Green Mountain Energy Customer Service

If you’re a client from Texas and prefer to communicate with a company agent via online chat rather than at the company phone number, this feature is available to you in the “Contact Us” section. To use it, click on the orange button. The support operates during the following business hours: Monday through Friday from 8 a.m. to 7 p.m. CT. At other times it is turned off and, accordingly, the chat function is not available. So, plan your communication in advance to get effective help related to plans, services, the Green Mountain app, or something else in time.

If you’re a registered user and have a Green Mountain Energy My Account on the official company site, first log in. To do this, move the mouse cursor to “My Account”, and select the client type and state from the drop-down menu list. Enter your email and password. Next, click on the “Contact Us” section. Here you may find various options for contacting Green Mountain Energy customer service, such as support numbers, chat, and social network icons. If you want to write a letter with your questions and feedback to the company email, just fill out a contact form by clicking the “Contact Us Online” in the Customer Service section.

Green Mountain Energy customer service hours vary depending on the region. If you are a residential client in Texas, the company support team can answer you daily, from 7 a.m. to 10. p.m. CT. The business hours for new clients are the same. On the weekends, the company team operates from 7 a.m. to 9 p.m. CT. The help for commercial customers is available Monday through Friday from 8 a.m. to 5 p.m. CT. To find out the business hours in other states, go to the “Contact Us” section.