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I've now had a Jitterbug Flip phone for a little over two weeks. GreatCall is the only option for this phone -- unfortunately.

First of all, they advertise (and this is a quote directly from their website): Call waiting, Caller ID, long distance and roaming included in your plan." However, as far as I can tell, I have neither call waiting NOR caller ID.

When asked about these two items, their Customer service seemed clueless.

The "Settings" menu is pretty useless, with only being able to modify the color scheme of the screen and the ringtones. I had to call GreatCall's customer service to get texting disabled.

And beware -- Voicemail is NOT included in any of their plans.

If you want voicemail, you have to pay for it -- it is an 'add on'.

I also had to call regarding call blocking. Again, unfortunately, the phone doesn't give you the capability to block calls, and GreatCall doesn't even HAVE that option for you to purchase.

Product or Service Mentioned: Greatcall Phone Plan.

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

GreatCall Pros: Attractive phone, Large letters and numbers.

GreatCall Cons: Voicemail costs extra, Call blocking not offered or available, Caller id advertised but not provided, Call waiting advertised but not provided.

  • Greatcall Plans
  • Greatcall Service
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